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PROFESSIONAL EXPERIENCE
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CONTACT REPRESENTATIVE
Internal Revenue Service, Richmond, VA•••••••••••••••
Problem resolution and identification. Assigned to the IRS toll free unit assisted taxpayers via telephone. Interviewed taxpayers in order to obtain and exchange information under sensitive conditions, e.g., reporting and disclosure requirements. Informed taxpayers of necessary actions to achieve compliance by computing and/or advising on tax liabilities and assessment of taxes, Applied methods, precedents and guidelines related to individual and business tax. Advised and assisted taxpayers with options for meeting tax liabilities by establishing installment agreements and extensions along with offers in compromise. Reviewed technical information in order to maintain a knowledge of tax law and internal processing procedures. Utilized inventory management procedures to control casework and conduct research. Used investigative techniques and procedures to extract information from a variety of sources and made determinations as to the appropriateness and quality of information sources. Made adjustments to accounts where errors where noted.
ADMINISTRATIVE CLERK
U. S. Small Business Administration, Richmond, VA ••••••••••
Filed and withdrew correspondence, reports, forms, and publications. Served as First point of contact for the SBA by explaining economic development programs. Researched and compiled data using Internet to retrieve current data on radio stations, performed maintenance on database. Received and screened visitors and telephone calls, forwarding them to the appropriate person/ division. Provided technical information concerning available programs and assistance available, responsible for complaint inquiry and resolution, created a data base using Excel, Microsoft Word, Microsoft Access to maintain mailing list and statistical information (example: veterans data) Performed mail merges using database to construct letters, labels, pamphlets and catalogues. Scheduled appointments, provided basic technical information to respond to telephone inquiries from Congress etc. Performed clerical responsibilities that included critiquing and preparing large mailings, received all request for disbursements, posted receipt of check disbursements. Backup mail and file clerk in maintenance of active loan case files, filed all materials in chronological order. Provided clerical support, including maintenance of appointment calendar, correspondence control, preparing memos, correspondence. Additional duties: Updated database for Economic Development, prepared form letters and mail merge tables, prepared and maintained a roster for Loan Preparation, Veterans, Roundtables and Lender Training. Others duties as assigned.
ORDER ENTRY CLERK - Dept. of Treasury IRS, Richmond, VA ••••• - •••••
Problem resolution and problem identification. Handled confidential documents, obtained information for criminal investigations, provided information and performed data entry,
responded to inquiries pertaining to federal taxes, updated and edited Tax practitioner
records, and performed heavy customer service and heavy call volume functions.
ELECT./ MECH. AIRCRAFT REPAIRMAN HYDRAULICS•••••••••• - •••••
U. S. Navy, U. S. S. Puget Sound AD •••••, Gaeta Italy
Performed diagnostic testing on components for jets and helicopters, tested fuel for contamination, repaired components for aircraft (such as F•••••, HS - 2‘s etc) , manufactured lines and hoses. Performed various task to fabricate, assemble, install, troubleshoot and complete final operational checkout. Followed safety practices and procedures. •••••
EDUCATION & TRAINING
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IRS Tax Law Training••••• ••••• •••••
Diploma - Charles City High School ••••• •••••
Firefighting and Damage Control Training ••••• •••••
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COMPUTER SKILLS
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Ms Office (Word ••••• - •••••, Excel, Access, Internet Explorer, PowerPoint) WordPerfect , Lotus
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MEDALS
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Sea Service Deployment Ribbon, Battle E (Foreign War - Lebanon), Navy Expeditionary Medal, Meritorious Unit Commendation
