BUSINESS PROFESSIONAL Owner / Customer Service / Human Resources / Banking / Project Management
A results and detail oriented business professional with proven abilities in managing projects, improving efficiency of operations, team building and detailing project information to determine effective processes for operations. Committed to superior customer service. Confident and poised in interactions with individuals at all levels; able to multi-task effectively and achieve on-time completion. Creative, resourceful and flexible, able to adapt to changing priorities and maintain positive attitude and strong work ethic.
* NEW BUSINESS DEVELOPMENT * PROJECT MANAGEMENT * MARKETING * CLIENT RETENTION * CLIENT NEEDS ANALYSIS * CLIENT MAINTENANCE * CUSTOMER SERVICE * BUDETING / FINANCE * PROCESS IMPROVEMENT * EMPLOYEE TRAINING * SELF-STARTER * MICROSOFT OFFICE * TSO/ACCESS * PL/SQL
SUMMARY OF QUALIFICATIONS
Able to quickly grasp issues and attend to details while maintaining a view of the big picture.
Successful in setting and administering budgets, and developing improved processes to meet short and long term objectives.
Coached individual team members in presentation and communications skills, supporting each member’s growth and career development.
Clear and logical communicator, able to establish rapport with both clients and colleagues and motivate individuals to achieve strategic organizational goals.
A dedicated and fair team leader, known for taking initiative to address issues and develop solutions that improve daily operational flow and team effectiveness.
EXECUTIVE ADMINISTRATIVE ASSISTANT (Temp to Hire) January ••••• – July ••••• T2 International – Mooresville, North Carolina
Provide executive-level administrative support to President, Vice President, Accounting and Sales staff with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
Organize the details of corporate special events and trade shows, domestic/international travel arrangements, corporate agendas and itineraries. Coordinate and maintain employee vacation schedules.
Process monthly expense reports with supporting documentation and budget code indexes.
Perform general administrative duties to include : open, sort and distribute incoming correspondence; read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution; greet visitors and determine whether they should be given access to specific individuals; answer multi-line phone system; arrange phone conferences; file and retrieve corporate documents, records and reports; prepare invoices, reports, memos, letters, presentations and other documents using MS office software.
Distribute product literature to stimulate customer interest and promote sales lead(s).
Plan and coordinate corporate luncheons and develop presentations for related on- and off-site meetings.
Developed operations manual for processing of Sam’s Club ••••• Summer Outdoor Program.
Serve as primary point of contact for customer’s questions and/or comments as they relate to company’s existing product lines.
PERSONAL ASSISTANT/HOUSEHOLD MANAGER Lend A Hand, LLC – Cornelius, North Carolina September ••••• – January •••••
Provide leadership and individual motivation to three part-time employees.
Manage private families having one or more large homes/estates in the Lake Norman / Charlotte area that require professional supervision and maintenance. Maintain household security for principals in their absence.
Perform administrative duties that include managing of household’s personal and professional calendars.
Facilitate interaction with doctors, banks and other professionals regarding household affairs.
Establish efficient and effective filing systems for household documents and assist with special projects with experience and expertise.
Perform financial and daily management services for household account(s) based on individual need(s). Duties include Internet research, online and offline bill paying, checkbook or brokerage reconciliation, and income/expense report preparation.
Interview, hire and supervise additional household staff and/or service contractor(s). Liaison between household staff and vendor(s) to household principals.
Recommend reliable moving professionals and prepare residences for sale. Supervise packing, moving and arrivals for relocation. Organize, group and categorize important papers and documents related to relocation. Coordinate changes of address, forward mail, disconnecting and reconnecting of utilities and services.
Plan and direct social events for households and corporate organizations.
SENIOR MIS ANALYST, ASSISTANT VICE PRESIDENT••••• March ••••• – September ••••• Credit Card Services NationsBank - Charlotte, North Carolina•••••
Member of implementation team for division credit card Customer Analysis Relational Database – CARD.
Responsible for development and successful implementation of departmental project plans.
Developed and implemented standardized macro / micro level audit procedures for the monthly data load for CARD.
Created both standard and ad-hoc reports from customer relational database using PL*SQL Oracle which were utilized by Marketing and Risk Policy departments.
Administer, maintain, develop and implement policies and procedures for ensuring data security and integrity of CARD.
PROCESSING SUPERVISOR, ASSISTANT VICE PRESIDENT March ••••• - March ••••• Customer Profitability Analysis NCNB Corporation - Charlotte, North Carolina
Provide leadership and individual motivation for eight employees to maximize departmental output.
Constructed, implemented, and provided training for departmental processing documentation.
Designed, tested and implemented automated departmental processes. Improved efficiency and productivity by ••••• man-hours a month.
Provide customer support to relationship / product managers in making pricing decision related to their portfolios.
Assist in planning and coordination of departmental special projects.
Conduct daily/weekly team meeting to ensure quality, compliance and accuracy issues with departmental reporting.
Conducted national training to relationship / product managers on monthly departmental reports.
SENIOR CONTROL ANALYST, ACCOUNTING OFFICER August ••••• - March ••••• NCBG Planning and Analysis NCNB Corporation - Charlotte, North Carolina
Responsible for coordination and analysis of South Carolina’s annual business plan for minimizing expenses and maximizing revenue.
Coordinated and implemented expansion plans for North and South Carolina which consisted of labor and new technologies.
CONTROL ANALYST January ••••• - August ••••• Cost Development NCNB Corporation - Charlotte, North Carolina
Developed and implemented departmental database documentation facilitating an improved efficiency and productivity of ••••• man-hours a month.
Member of the Management Associate Program (MAPs) committee that assisted in the planning and organization of orientation programs for recent college graduates within the Accounting Control Department.
Appalachian State University – Boone, NC Bachelor of Science in Business Administration - Management December •••••