Objective To utilize my experience in Management and Customer Service in a position that will provide a challenge and opportunity for career advancement.
Credentials ••••• years of strong customer service and management experience in the retail industry with an emphasis on ensuring high levels of customer satisfaction. I also have extensive experience in areas of retail operations, budgeting, forecasting, hiring, scheduling, payroll control, freight production, cash control, auditing, and purchasing. Proficient with Microsoft Office, Microsoft Windows XP, Excel, and Microsoft Word.
Experience •••••present Fuquay Eye Care-Office Manager-FUQUAY-VARINA, NC •••••Manage all operations of the business. Make business decisions for the present and the future of the company in marketing, advertising, billing, financial, and the overall aspects of running the business. Implement new ideas and restructured the business with different types of business systems. Other duties include scheduling, deposits, auditing, counseling, hiring, terminating, promoting, and all other tasks in dealing with employees.
••••• PBS&J-Inspector-ASHEBORO, NC (temporary contract) •••••Contract work as an inspector for the DOT. My responsibilities are to inspect the work of contractors in, Randolph County. Workers picked up debris on all state owned roads and state owned highways during a disaster relief project that was ran by FEMA. I monitor hours that they worked and made reports on all events throughout the day. I had to ensure that all safety guidelines, rules, and policies are being followed for FEMA, FHWA, OSHA, and the DOT.
••••• Toys R Us-Operations Manager-RALEIGH, NC •••••Responsible for customer satisfaction, cash control, payroll, scheduling, HR responsibilities, hiring and overseeing up to ••••• employees at a time, receiving of merchandise and truck processing, team building, meeting deadlines, store initiatives, ordering supplies. I was awarded a certificate from the Regional Vice President for exceptional guest service. I ran three different Toys R Us and managed all management positions from Front End Manager, Overnight Manager, Stockroom Manager, and Early Morning Crew Manager in the Raleigh area.
••••• Bed Bath & Beyond-Department Manager/Customer Service Manager-CONCORD, NC •••••Responsible for managing and maintaining twelve departments by ensuring all merchandise will be displayed according to plans. I was promoted to train new and present employees and was in charge of employee documents and forms for HR, training all employees on all store policies, procedures, and safety training. My responsibilities were also to ship and receive purchases made by customers who wanted the product sent to as gifts to a store location or residence and give live demonstrations of our products to customers on the weekends.
••••• Video Update-Store Manager-LAKE WYLIE, SC •••••Responsible for managing, training, HR responsibilities, and developing a team of ••••• employees while ensuring daily operations of meeting and exceeding out goals. My store volume increased •••••% from the previous year making our store one of the highest revenue stores. We increased every month from last year for ••••• consecutive months. I also trained new managers and employees at other locations as well as prepare and open new stores in our region. This store was expected to close when I took over and became one of the top stores in our District within one year. I became responsible for assisting other locations in the district with training, hiring and managing other stores with my employees and myself.
••••• Party City-Assistant Manager-CHARLOTTE, NC •••••Responsible for all customer service issues, training of new and existing employees, delegating assignments, merchandising, and receiving new merchandising. I was an Assistant Manager for two locations in Charlotte. Our stores were always ahead of other stores as a result of customer care and proper planning.
••••• Big Sandy Furniture-Floor Manager/Salesperson-•••••TON, WV •••••Responsible for merchandising entire store while showing outstanding leadership by being one of the top salespeople due to repetitious customers throughout the year.
••••• Esteps Clothing Store-Supervisor-•••••TON, WV •••••Responsible for training and supervising all employees, being a sales leader in revenue, merchandising, and purchasing of new clothing.
EDUCATION West Virginia State College •••••Majored in Business/Marketing ••••• •••••Strayer University •••••Majoring in Business/Marketing