••••• T. ••••• Summary Mr. ••••• is a Business Systems Analyst with the IT E-Business Department at SunTrust Banks Inc. He is responsible for completing the business analysis as well as quality assurance on numerous large implementation projects involving complex integration with various technologies for the SunTrust Internet Banking application. In his current role, he facilitates analysis and design sessions with business clients and technical resources, documents requirements/use cases, creates test plans, creates test scripts (with and without requirements), executes tests, records results, reports and tracks defects and regression tests all applications. Skills Business Systems Analysis 8 years Quality Assurance 8 years Automated Testing Tools: •••••; LoadRunner 3 years •••••; Test Director 5 years •••••; Quick Test Professional 3 years Underwriting & Statistics 2 years Sales & Account Management 8 years Experience•••••April ••••• Present
SunTrust Banks Inc. Atlanta, GA Business Systems Analyst •••••; Gathers and completes documentation related to functional, non-functional and reporting requirements. This is done through interviews and workshops with our line of business customers. •••••; Creates technical design flow diagrams illustrating the workflow of both ‘as is’ processes and ‘to be’ processes using Visio for all documents. •••••; Writes content for or acts as subject matter expert for user training manuals on multiple applications. •••••; Prototypes the user interface storyboards for all Web-based applications utilizing the I-Rise simulation software engine and presents to the business customer. •••••; Identifies and documents the phases and levels of testing required for projects and completes the Test Plan. •••••; Creates functional testing scripts using Mercury Quick Test Professional ••••• •••••; Managed Load Testing: Created Load testing scripts using Mercury Loadrunner ••••• application and perform load and stess testing on various web based applications. Create technical analysis documentation and Test Summary results and presented to upper managment. Managed all separate planning and execution for load testing. •••••; Develops project requirements documentation and maintain requirements change control and documentation throughout a project using Mercury Test Director ••••• •••••; Works in partnership with the IT project manager, business customer project representatives, functional team leads and functional end-users to identify and document business process improvement opportunities and impacts, document the requirements for system design as well as document the plan for implementation & training. •••••; Develops Project Definition Documents (PDD), which includes scope, timeline and project organization information.
October ••••• April ••••• Advanced Productivity Software Inc. Atlanta, GA Quality Assurance Analyst •••••; Created, updated, and modified new and existing documentation manuals for the implementation consultants as well as client installation manuals. •••••; Created narratives that describe the client business processes using the Business Process Template. •••••; Interviewed and documented the results of those interviews with client managers, department heads, supervisors and subject matter experts (SMEs). •••••; Performed process analysis of customer activities to determine alternative business solutions or process improvement opportunities. •••••; Developed business client testing strategies, test cases and conditions; tested and monitored testing efforts; reviewed and approved new system behavior to ensure alignment with business requirements and objectives. •••••; Created ‘design specifications’ following standard APS methodology and formats •••••; Responsible for establishing measurement techniques, goals and methods to support continuous quality assurance efforts. Accountable for monitoring the performance against the measurements to ensure quality. •••••; Assisted clients and implementation consultants with diagnostic issues such as database connectivity issues, network, installation and configuration of the applications. •••••; Developed the Test Workplan. The Test Workplan is a Microsoft Project document that includes the following information; phases, tasks, resources and timelines. •••••; Implemented a testing methodology. Defined phases, tasks and deliverables for a testing lifecycle that is integrated with the development lifecycle. July ••••• – September ••••• Ceridian Employer Services Dunwoody, GA Business System Analyst •••••; Responsible for gathering and analyzing client requirments and documenting them following the Ceridian corporate formats. •••••; Responsible for developing test plans, designing test scripts, creating test scripts, executing tests, reporting and tracking defects and regression testing. •••••; Functional testing required interpreting requirements or further developing requirements in order to create test scripts. Also involved identifying risk areas that required testing. •••••; Alpha and Beta testing responsibilities included; installation and configuration of updated software for beta clients, defect reporting and tracking, migration of defect fixes to the beta client site. •••••; Required to analyze business and technical problems and develop and document technical solutions. •••••; Provided guidance and technical expertise to field service and sales organizations such as Technical Consultants, System Consultant and Implementation Managers. •••••; Implemented an E-Mail management system for Ceridian. This involved identifying problems with the existing process and system, providing recommended improvements, developing an implementation plan, and presenting to management for approval.
••••• – July ••••• Canada Life Assurance Company Atlanta, GA Group Underwriter Business Analyst •••••; This position required extensive statistical analysis and use of database and spreadsheet applications, including Access and Excel. •••••; Beta test new Group Underwriter Automated Software. •••••; Responsible for underwriting experienced based cases up to $•••••,••••• in premium. •••••; Analyzed all lines of group business to determine acceptability and to control, restrict or decline according to company guidelines. Reviewed company records to determine amount of insurance in force on groups of closely related risk and evaluate possibility of losses. •••••; Reviewed changing policies, rates and procedures. Explained coverage rules, forms and decisions to agents. •••••; Assisted in ensuring achievement of company productivity and profitability objectives. Education••••••••••Current SunTrust University Atlanta, GA
•••••; Rational Unified Process for Developers and Testers •••••; Cosulting Skills for Large Projects •••••; Understanding UML •••••; Requirements Management With Use Cases •••••; Managing Information Technology Projects •••••; ETS-Risk Management Class •••••; ETS-Enterprise Change Management Process
••••• Mercury Interactive Training School Atlanta, GA Certificate’s of Completion •••••; Fundamentals of testing with Load Runner ••••• •••••; VuGen Scripting for the web •••••; Fundamentals of Quick Test Professional ••••• •••••; Using Test Director ••••• •••••; Advanced Quick Test Professional ••••• ••••• Kennesaw State University Kennesaw, GA Certificate in Web Page Design •••••; Creating Web Pages •••••; Advanced Web Pages •••••; Microsoft FrontPage •••••; Photoshop Basics •••••; Java Script Programming for the Web •••••; CGI Programming for the Web
••••• - ••••• North Metro Technical College Acworth, GA •••••; LAN and WAN Concepts •••••; Microsoft NT Installation and Configuration •••••; Microsoft NT Diagnostics and Troubleshooting •••••; Microsoft NT Administration •••••; Client Server Database Management •••••; Data Communications •••••; Networking Concepts •••••; Computer Concepts