Profile:
¨ Success-driven Professional: ••••• years field experience in a highly competitive market with a demonstrated progressive record of success in leadership and customer support.
¨ Highly successful: proven ability to effectively network, develop and build profitable relationships leading to increased sales, profit growth, and market development.
¨ Customer focused: genuine commitment to customer satisfaction yielding increased sales, customer awareness and a reduction in cost.
¨ Self-motivated, Dynamic, Result-orientated: solid track record of outstanding customer service and support: recognized for exceeding goals, extraordinary interpersonal skills, and for winning customer loyalty.
CORE STRENGTHS INCLUDE:
¨ CNPR Certification •••••
¨ Business Development
¨ Territory Development
¨ Contract Negotiations & Development
¨ Customer Relations & Retention
¨ Relationship Building
¨ Customer Needs Assessments
¨ Consumer Disputes
¨ Account Retention/Management
¨ Revenue & Profit Growth
¨ Product Launches
Professional experience
Travel Partners USA, Ft. Myers, FL••••• •••••
Closer
Member of a sales team presenting and closing on high end vacation/travel packages
Canberra Bay Development, Cape Coral, FL••••• •••••
Property Manager
Managed a •••••unit rental property. Maintained a •••••% capacity by providing light maintenance, addressing tenant concerns and work orders, securing rental agreements, collecting rents and advertising vacancies
Hyundai Motor Cars, Fountain Valley, CA••••• •••••
District Service & Parts Manager – FL, AL, MS
Managed a 3 state district. Supported retailers in the overall management of the service, warranty and parts departments.
Worked in conjunction with regional management and local dealers to develop objectives, training, quality of service and promote corporate awareness.
Saab Cars, USA, Norcross, GA••••••••••
District Service & Parts Manager – FL (•••••)
District Service & Parts Manager – OH, KY, WV (•••••)
Ensured the application of proven service and parts management techniques. Supported retailers in developing business plan objectives and provided required business management assistance. Work in conjunction with regional management and local dealers to develop objectives, manage quality of service, support technicians and promote corporate awareness.
Technical Writer (•••••)
Created service information bulletins, flat rate manuals, warranty policies & procedures manual, and technical training materials. Assisted in the production of New Model materials for each new model year.
Education
National Louis University, Atlanta, GA
Bachelor of Science in Mechanical Engineering
Graduate of NAPSR’s Pharmacology/Pharmaceutical Sales Training Program Certification #•••••
