CAREER OBJECTIVE To continue a successful career in business that offers challenge, advancement, and personal rewards.
EXPERIENCE Senior Vice President of Support Services ¡V Warren Federal Credit Union, ••••• East 7th Avenue, July 1, ••••• ¡V January •••••, •••••••••• Cheyenne, WY ••••• „« Served on the Executive Leadership Team and work collaboratively to ensure the strength of the credit union. Also acted as the senior Human Resources representative for the organization. „« Responsible for the management and oversight of the Human Resources, Training, Finance, Information Technology, and Administrative departments for Wyoming¡¦s largest credit union. „« Worked with Senior VP of Member Relations to ensure organizational cohesion and consistent focus on strategic objectives. „« Led the strategic objective of attaining Employer of Choice certification. This included forming the Employer of Choice committee, creating the three year strategic plan for the initiative, building a ••••• program, working with outside consultants, and articulating the vision to all employees. The attrition rate had been reduced by twenty-six percent within six months. „« Responsible for creating Support Services & Employer of Choice budgets, and overseeing the creation of all department budgets. In one year decreased expenses by eighteen percent through new found efficiencies. Also responsible for compiling monthly reports for monthly Board of Directors meetings.
VP Human Resources ¡V Warren Federal Credit Union, ••••• East 7th Avenue, Cheyenne, WY ••••• July 1, ••••• ¡V July 1, ••••• „« Responsible for building a true, centralized Human Resources department to include the implementation of an HRIS, creation of organization¡¦s compensation philosophy & related compensation study, creation of an effective performance management system, implementing employee opinion surveys, recruitment of qualified staff, and policy formation. „« Managed and oversaw the HR & Training departments to ensure meeting organizational goals. „« Responsible for employee relations, policy creation and review, benefit review, and implementation of best practices. „« Led the strategic initiative of achieving ¡§Employer of Choice¡¨ status by ••••• „« Partnered with the Senior Management team to recommend HR solutions to meet strategic business objectives. „« Identified areas of opportunity and addressed through HR solutions and/or Training.
Deputy Manager of Human Resources ¡V Wyoming Department of Transportation, ••••• Bishop Blvd., October ••••• ¡V July •••••••••• Cheyenne, WY ••••• „« Responsible for advocating for employees, partnering with the agency, and evolving the program to HR. „« Responsible for all reclassifications. Requires position analysis, job description review, and comparison across all WYDOT positions in similar classifications. „« Responsible for the day-to-day supervision of two employees, and supervision of the department in the absence of the Manager. „« Responsible for increasing the effectiveness of the department and the quality of service provided. „« Address employee relation issues to include investigations, disciplinary action and conflict resolution. „« Assist department Manager in the creation and facilitation of department budgets.
Senior Human Resources Generalist ¡V Trilegiant Corporation, ••••• East Pershing Blvd., Cheyenne, July ••••• ¡V October •••••••••• WY, ••••• „« Responsible for the day-to-day operation of the Human Resources department while working with the Director of Administrative Services at Trilegiant¡¦s ••••• employee contact center & support facility. „« Handled all employee relation issues to include investigations, disciplinary action and conflict resolution „« Spearheaded the Employer of Choice movement that over a three year period reduced employee turnover by ••••• percent and saved an estimated ••••• million dollars. „« Assisted all Human Resources Generalists to ensure that the services we provided were above standard „« Responsible for department budgets as well as several facility budgets „« Responsible for creating and administering company advertising program „« Worked with HR Generalists and management from various departments to improve employee morale, employee production, employee retention, and to ensure that we are recruiting the very best employees. „« Responsible for driving employee retention initiatives to include compensation analysis, instituting business best practices, and chairing the corporate initiative of reducing employee turnover. „« Improved employee morale by ••••• percent by the creation and administration of the ••••• program.
Human Resources Generalist ¡V SafeCard Services, a Cendant Company, ••••• East Pershing Blvd., January ••••• ¡V July •••••••••• Cheyenne, WY ••••• „« Responsible for the recruiting function while training the new Human Resources Generalist „« Responsible for creating and administering company advertising program „« Assisted Director with employee relations issues, compensation analysis, and policy formation „« Responsible for three program budgets (Advertising, •••••, and Employee Referral Program)
Human Resources Recruiter ¡V SafeCard Services, a Cendant Company, ••••• East Pershing Blvd., January ••••• ¡V January •••••••••• Cheyenne, WY ••••• „« Responsible for the recruiting function to include reviewing applications, scheduling interviews, reviewing interviews and make job offers „« Created an effective orientation program „« Created and administered company advertising program „« Worked on cutting the attrition rate and profiling the successful membership representative
Client Service Representative/Manager - Interim Personnel April ••••• ¡V December •••••
Human Resources Consultant - WB Associates••••• March ••••• - February •••••
EDUCATION University of Wyoming, Laramie, Wyoming Bachelor of Science degree, December ••••• Major: Human Resource Management. Seventeen elective credits from Bachelor of Science degree in Political Science.
WORKSHOPS & SEMINARS Conducted: „« Various workshops including Avoiding Workplace Violence, Behavioral Interviewing, Successful Performance Appraisals, Sexual Harassment, and Performing Corrective Action. Attended: „« DDI Leadership Training Courses - ••••• „« Trilegiant Human Resources Conference - ••••• „« Cendant Global Human Resources Conference - ••••• „« HR Best Practices Seminars ¡V •••••, •••••, •••••, ••••• and ••••• „« Lessons in Leadership Conferences IV, V, and VI
PROFESSIONAL ACCOMPLISHMENTS „« ••••• Leadership Wyoming graduate „« Past President: Prevent Child Abuse Wyoming „« Board Member: Cheyenne Board of Adjustments (November •••••September •••••) „« Past Chairman: School-to-Careers Executive Committee „« ••••• Graduate - Leadership Cheyenne Program „« ••••• Inductee - International Whos Who of Professionals „« Creation of ¡§The Life Game¡¨ ¡V a game to understand the life of an entry-level employee (patent pending).