Objective
To establish myself within an environment of professionalism where my career goals can be met and exceeded.
Qualifications
Able to build and maintain strong customer relationships
Communicate effectively
Accomplish many detail oriented tasks in a professional, accurate and efficient manner
Possess a strong level of customer focus, team orientation, company loyalty and technical proficiency
Experience
National Asset Recovery Systems, July ••••• to Current, Cape Girardeau, MO
Recruiter
Pro-actively market and recruit candidates for call center positions
Screen, administer testing, interview, hire and assist in orientation of new hires
Track attendance, counsel and when needed administer warnings, verbal and written
Assist new hires with scheduling and other special accommodations
Attend job fairs and other business related events
AT&T Mobility, April ••••• to June •••••, Cape Girardeau, MO
Home Solutions/Retail Sales Consultant
Customer Service and Sales of wireless/wireline products and services
Billing issues, payments and problem resolution
Able to make customers aware of new devices and services available and upcoming
Troubleshoot equipment and assist with referral to warranty/insurance services if needed
Century ••••• Key Realty, May ••••• to July •••••, Cape Girardeau, MO
Realtor
Assist Clients with buying, selling or renting of property
Represented Buyers and Seller as Clients
Researched property listings
Contacted/Interviewed prospective clients
Accompanied Clients to property sites
Able to discuss and explain conditions of sale and draw up contracts
Kelly Services, February ••••• to September •••••, Cape Girardeau, MO
Temporary Employee
Started employment as a temporary employee
Worked various Administrative assignments
Transitioned to Staffing Supervisor in September •••••
September ••••• to November •••••
Staffing Supervisor
Responsible for taking and filling orders
Managed order life cycle
Resolved Customer and Employee problems
Assisted in developing new business and pro-actively marketed candidates
Recruited, Hired and Conducted Orientation
Blue Cross Blue Shield of MO, June ••••• to July •••••, Cape Girardeau, MO
Customer Care Associate
Member/Provider inquiries answered via telephone and written correspondence regarding
benefits, providers contracts, member eligibility and claims
Analyzed problems, provided information and provided resolution
Thoroughly documented inquiry outcomes for accurate tracking and analysis
Developed and maintained positive customer relations
Ensured customer requests were handled in an appropriate and timely manner
Researched and analyzed data to address challenges and customer service issues
Understood and responded to the needs and expectations of all customers
Worked in WGS and Facets Systems
Education
Shawnee Community College, Ullin, IL
August •••••May •••••
Transferable courses were attended
Southeast Missouri State University, Cape Girardeau, MO
Attended Spring Semesters in ••••• and •••••
Last Major declared-Human Resource Management
Capella University, Minneapolis, MN
April •••••September •••••
April •••••Current
Attending to obtain my Bachelor of Science Degree in Human Resource Management
References are available upon request
