Experience
Sr. Implementation Project Manager 6/•••••Present
Ingenix, Inc•••••Salt Lake City, UT
•Project manager for multiple products
•Manage customers and peers to complete implementations
•Dial into customer site to resolve issue or complete setup
•Manage customers and third party integrations
•Validate file layouts are in correct format, facilitate technical installation and any technical issues
•Log any issue into our defect tracking tool and all interaction with customers in our call tracking tool
•Provide contact information to appropriate department
•Provide customer support ••••• days after client has gone live and then transition customer to support center
•Establish professionalism and trust with customers, management and peers
•Develop and maintain project plans for each customer
•Provide a pro-active role in the implementation with customers
•Use Terminal Service, PCAnywhere, and RAS to dial into customer sites
•Aware and familiar with certain HIPPA regulations
Implementation Consultant/ Service Consultant/ Project Manager•••••7/•••••/••••••••••
McKesson, Inc Malvern, PA
•Project Leader for Support Center Practice Certification implementation
•Develops formal action plans for limited non-product use
•Establishes and updates customer database information
•Participates at the User Conference, promotes customer attendance
•Maintains awareness of new sales (additional platforms, add-on modules)
•Provides ongoing support for customers after implementation phase is completed
•Coordinates activities (tasks) across assigned resources
•Maintains project documentation. Maintains Change Management procedures. Manage Project Scope. Coordinates/facilitates internal and external meetings. Accountable for project deliverables and overall project success. Responsible for delivering status reports to project stakeholders. Identifies critical path items and escalates if required
•Implementation Management, Education and Training on products, required to take ••••• hours of internal training courses. Participate in a Services Incentive Plan
•Performed Technical installation and Generations
Quality Insurance •••••5/•••••/•••••
McKesson, Inc•••••Malvern, Pa
•Represent Quality Management as a team leader for various development and release teams across product lines. Assured quality of all software and database releases. This included maintaining software deficiencies and enhancements
•Wrote and maintained test cases, test scripts and results for McKessonHBOC products
•Worked closely with Development, Technical Services, Project Management, Product
Management, Clinical Affairs and Customer Service
•Updated and maintained Quality Management’s tasks on the project plan for release teams
•Assisted in new employee training. Coordinated work effort with remote employees
•Performed functional software testing and installed products on multiple workstations. Participated in various process improvement teams
•Provide daily and weekly progress notes to Senior Management and performed multiple tasks
•Maintained defect tracking system- added, revised, and updated defects
•Tested multiple platform such as RS/•••••, HP/ •••••, CICSO, IMS, PC, ALPHA, and VAX systems with our products
Education
University of Pittsburgh at Johnstown 8/•••••/•••••
Bachelor degree in Mathematics Johnstown, Pa
Skills
Proficient in Microsoft Word, Excel, PowerPoint, Certified with Microsoft Project ••••• and •••••, SAGE, Clinical Inquirer, Access Knowledge, Knowledge of RAS, Terminal Services and PCAnywhere
References Available Upon Request
