Employment History
Piedmont Airlines/US Airways Express Feb ••••• – Present PHL Intl Airport
•••••
Position: Duty Manager of Ramp Operations
- Oversee the entire ramp operation on a day to day basis.
- Responsible for the On Time Performance and Operational statistics for the ramp.
- Developed policies and procedures to help run operation.
- Oversee the handling of issues with employee attendance and disciplinary action.
- Arranging schedules and training of all ramp employees.
- Safety and Security training of all ramp employees.
- Ground Security Coordinator from June ••••• – Present.
- Familiar with all types of US Airways Express aircraft and certified to work on them all.
Piedmont Airlines/US Airways Express Nov ••••• Feb ••••• PHL Intl Airport
•••••
Position: Ramp Shift Manager
- Duties included the development, scheduling and training of employees.
- Managed approx. ••••• employees per shift in a •••••+ flight scheduled environment.
- Developed policies and procedures to help run operation.
- Ground Security Coordinator from June ••••• – Present.
- Familiar with all types of US Airways Express aircraft and certified to work on them all.
PSA Airlines/US Airways Express June ••••• – Mar ••••• Pittsburgh Intl. Airport
•••••
Position: Ramp Supervisor
- Duties included the development, scheduling, and training of employees.
- Managed approx. ••••• employees per shift in a •••••+ flight scheduled environment.
- Developed outbound baggage system to make it more efficient.
- Spent 5 years managing A Concourse for US Airways Express
- Ground Security Coordinator for Pittsburgh Intl. Airport. Certified through •••••
General American Corporation April •••••June ••••• Pittsburgh, PA
•••••
Position: Programmer Management
- Duties included the development of a web-presence for a major company.
- Worked on the program GATORS, which is for the Finance Industry.
- Cleaned and serviced all hardware, including installation of hardware.
- Installation of all software systems. Certified in all Microsoft Applications.
United Cash Advance April ••••• – April ••••••••••Monaca, PA
•••••
Position: Assistant Branch/Regional Manager
- Duties included the collection of past-due loans via personal contact.
- Sales, including cold calling and door-to-door.
- Operating the branch office whenever the manager was off or out.
- Direct service to customers using Customer Service Skills.
Special Skills
- Customer Service: able to work directly with customers in a friendly and courteous manner. Ability to deal with unhappy customers in a very firm way.
- SABRE Skills: Superior skills with SABRE on both Ramp and Gate facilities.
- Computer Skills: Ability to work and learn any computer applications in a very timely manner. Fluent in all Microsoft Applications and Internet Applications.
- Managing Skills: Ability to train and work side by side with people from all walks of life. Management style of positive reinforcement.
- Sales: Ability to react and adjust to any type of customer. Combining a very friendly personality with a very professional appearance.
