Position: Duty Manager of Ramp Operations - Oversee the entire ramp operation on a day to day basis. - Responsible for the On Time Performance and Operational statistics for the ramp. - Developed policies and procedures to help run operation. - Oversee the handling of issues with employee attendance and disciplinary action. - Arranging schedules and training of all ramp employees. - Safety and Security training of all ramp employees. - Ground Security Coordinator from June ••••• – Present. - Familiar with all types of US Airways Express aircraft and certified to work on them all.
Piedmont Airlines/US Airways Express Nov ••••• Feb ••••• PHL Intl Airport •••••
Position: Ramp Shift Manager - Duties included the development, scheduling and training of employees. - Managed approx. ••••• employees per shift in a •••••+ flight scheduled environment. - Developed policies and procedures to help run operation. - Ground Security Coordinator from June ••••• – Present. - Familiar with all types of US Airways Express aircraft and certified to work on them all.
PSA Airlines/US Airways Express June ••••• – Mar ••••• Pittsburgh Intl. Airport •••••
Position: Ramp Supervisor - Duties included the development, scheduling, and training of employees. - Managed approx. ••••• employees per shift in a •••••+ flight scheduled environment. - Developed outbound baggage system to make it more efficient. - Spent 5 years managing A Concourse for US Airways Express - Ground Security Coordinator for Pittsburgh Intl. Airport. Certified through •••••
General American Corporation April •••••June ••••• Pittsburgh, PA •••••
Position: Programmer Management - Duties included the development of a web-presence for a major company. - Worked on the program GATORS, which is for the Finance Industry. - Cleaned and serviced all hardware, including installation of hardware. - Installation of all software systems. Certified in all Microsoft Applications.
United Cash Advance April ••••• – April ••••••••••Monaca, PA •••••
Position: Assistant Branch/Regional Manager - Duties included the collection of past-due loans via personal contact. - Sales, including cold calling and door-to-door. - Operating the branch office whenever the manager was off or out. - Direct service to customers using Customer Service Skills.
Special Skills - Customer Service: able to work directly with customers in a friendly and courteous manner. Ability to deal with unhappy customers in a very firm way. - SABRE Skills: Superior skills with SABRE on both Ramp and Gate facilities. - Computer Skills: Ability to work and learn any computer applications in a very timely manner. Fluent in all Microsoft Applications and Internet Applications. - Managing Skills: Ability to train and work side by side with people from all walks of life. Management style of positive reinforcement. - Sales: Ability to react and adjust to any type of customer. Combining a very friendly personality with a very professional appearance.