eader with approximately ••••• years of strong customer service and management skills.
Work History:
Filenes Basement
Chicago, IL
•••••/••••• - •••••/•••••
Title: Department Manager
Description:
-Reduced department shrink by •••••% within first year.
-Increase department sales by •••••% within first year.
-Manage and coordinate daily activities of workers in shoe department as well as co-manage the entire retail store.
-Assess worker performance in order to recommend personnel actions such as retention, promotion, transfer or dismissal of workers.
-Assign duties to workers and schedule break periods, work hours, and vacations.
-Train workers in store policies, department procedures, and job duties.
-Record delivery of merchandise, compare record with merchandise ordered, and report discrepancies to inventory control and maintain correct inventory levels.
-Suggest additions to or deletions of merchandise to be sold in department.
-Prepare sales and inventory reports.
-Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
-Sell merchandise.
-Install and remove department cash-register-receipt tape and audit cash receipts.
F.A.O. Boutiques
Chicago, IL
•••••/••••• - •••••/•••••
Title: Assistant Manager
Description:
-Manage and coordinate daily activities of workers in a small specialty retail store.
-Assign duties to workers and schedule break periods, work hours, and vacations.
-Train workers in store policies, department procedures, and job duties.
-Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
-Certified in store for car-seat and stroller safety.
-Sell merchandise.
F.A.O. Schwarz
Chicago, IL
•••••/••••• - •••••/•••••
Title: Supervisor
Description:
-Merchandise floor according to new product and sales.
-Supervise and coordinate daily activities of workers on the second floor in a large specialty retail store.
-Train workers in store policies, department procedures, and job duties.
-Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
-Sell merchandise.
-Certified in store car-seat and stroller safety.
The Right Start
Chicago, IL
•••••/••••• - •••••/•••••
Title: Assistant Manager
Description:
-Manage and coordinate daily activities of workers in a small specialty retail store.
-Assess worker performance to recommend personnel actions such as retention, promotion, transfer or dismissal of workers.
-Assign duties to workers and schedule break periods, work hours, and vacations.
-Train workers in store policies, department procedures, and job duties.
-Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
-Sell merchandise
-Merchandise store according to new product and sales.
-Install and remove department cash-register-receipt tape and audit cash receipts.
-Certified in store for car-seat and stroller safety.
Education History:
University of Illinois at Chicago
Chicago, IL
Bachelors Degree
Major: Germanic Studies
Graduation: •••••/•••••
