OBJECTIVE I would like to seek gainful employment within the Business community, utilizing my knowledge of the hospitatality, technical and financial industries. I am hardworking and efficient individual who is very adaptable and can work in any environment.
SUMMARY OF EXPERIENCE
Experienced professional with a successful career in Hospitality, Technical and Financial Industries, branch office operations, and administration Excel at interfacing with others at all levels to ensure organizational goals are attained • Proactive approach has resulted in capturing numerous accounts and expanding client base • Possess excellent interpersonal, analytical, and organizational skills • Excel within highly competitive environments where leadership skills are the keys to success • An effective manager with the skills necessary to , train ,direct, and motivate staff to its fullest potential.
HOSPITALITY EXPERIENCE ••••• - Present Hampton Inn - Concord Hotels ALLENTOWN, PA Guest Services – Front Desk AssociateResponsible for the front office and reservation switchboard operations, processing group and transient reservations, monitoring daily room inventory, and aid with guest inquires, night audit. Participating in weekly sales and planning meetings, monitoring sell-out dates, relocating guests, and assist with guest complaints. Processing advanced deposits, assisting tour operators with packages, refunding payments.
••••• Marriott Hotels NYC, NYHousekeeping – Special ProjectsResponsible for all housekeeping functions specializing in floor maintenance. Supervising a crew of 7 employees and helping their career goals with training on all machinery available to their work environment. Traveled to various Marriott’s training new employees for grand openings•••••
Sheraton Hotels Atlanta,Ga
Guest Services – Bell Staff/Van Driver Responsible for the safe and time efficient transportation of hotel guest to and from the Hartsfield International Airport and car rental establishments as well as local restaurants. The handling of guest luggage and their •••••NICAL IT/ MIS EXPERIENCE ••••• – Present Digitech Network System NY / PANetwork Specialist*Design and implement computer solutions for small to midsize organizations. Provide help desk advantage for Digitech Network Systems clients. Administer network functions and troubleshoot Negotiated and secured terms, pricing, and conditions.*Detailed client list will be given upon request.
••••• - ••••• Merrill Lynch NYC, NYSenior Controller/ Wire Operator Branch Office supervisory position accountable for assisting Operations Manager. Develop and maintain procedures for compliance of NYSE rules. Liaison between Financial Consultants and trading floor. Implemented and carried out trade request on equity, and bond traffic. Analyzed and negotiated trade errors. Supervised and trained a staff of 7 Customer Service Representatives and Tellers. Counseled corporate clients and high net-worth individuals with regard to their customer needs. Provided daily operations for a Merrill Lynch branch office, including new accounts, employee development, customer service, and mail distribution, trade corrections, reconciliation, processing of stock and bonds and treasury notes, cash handling, office hardware with client inquires. EDUCATION FDR High School - Brooklyn New York Kingsbrough Community College - Brooklyn New York Pennsylvania College of Technology - Harrisburg, Pennsylvania
AWARDS RECEIVED Merrill Lynch NE Regional Employee of the Month, October ••••• and September ••••• award given to Outstanding Customer Service and Branch Office Efficiency.
TGA SpecialistA+ CertificationMicrosoft Power UserBrainbench Certified Office •••••/•••••REFERNCES:Will be given upon request