Purpose To obtain a management position that allows me to utilize my skills in motivating employees to perform to their maximum potential.
Work Experience Gary Blake Saab, Exeter, NH•••••3/••••••••••/••••• Service Director Managed all aspects of the service and parts departments to include overall profitability of the departments. Produced advertising to promote service and parts sales. Dispersed work to technicians, scheduling, hiring and counseling to include terminations. Trained service consultants, parts consultants and technicians. Responsible for overall customer satisfaction. Warranty administration and claims processing. Ensured safety guidelines were followed to include OSHA and DOT requirements. Handled employee safety to include filing for workers compensation claims. Scheduled all facility enhancements to include subcontracting for building maintenance and repairs. Purchased required shop equipment. •••••rated management reports to track productivity, effective labor rates and technician efficiency.
Merrimack Valley Saturn, Haverhill, MA•••••8/••••• – 3/••••• Fixed Operations Manager Managed all aspects of the service and parts department for three facilities. Saturn of Haverhill, Saturn of Lowell and Saturn of Portsmouth. Analyzed overall profitability to include all duties mentioned above.
West Street Motors, Methuen, MA•••••6/••••• – 8/••••• Business Manager Coordinated automobile financing and leasing. Collected owner financial information to match their needs with that of the best financial option. Facilitated the sale of additional products and services to include extended warranties, security systems and car care products. Printed legal contracts and paperwork, which required signatures along with full disclosure to both customers and financial institutions.
US Army•••••5/••••• 5/•••••••••• Commissioned Officer ••••• Tactical Director Officer for the Hawk missile air defense system stationed in Germany. Also served in the New Hampshire National Guard from September ••••• to March •••••
Education Nichols College, Dudley, MA BSBA, cum laude.
Completed the National Automobile Dealers Association, •••••ral Dealership Management Program, July •••••