Professional Profile
Innovative and hard-working VoIP Support and Implementation Engineer with, proven experience and leadership in a fast paced, high tech environment. Successful track record of completing assigned projects ahead of schedule and under-budget from concept and design to installation and implementation.
Skills
• Implementation and Configuration of Network Components to include all Cisco products from Pix Firewalls to switches and routers.
• High Level of competence with CallManager ••••• and •••••
• Expertise with unitizing VoIP protocols, SIP, H•••••, and MGCP in enterprise and legacy telecommunication systems.
• Network Engineering with focus on network topology and load balancing for optimum performance.
• High level of understanding and knowledge with the installation and deployment of all manner of servers from Windows •••••, ••••• to Linux and Solaris.
• Expertise with all manner of Blade Servers both OEM and Branded to include IBM, Dell and HP. Using Intel, AMD, and Spark Processors
• Expertise with all Windows OS products from ••••• to XP, and Server ••••• products.
• Administration of Unix using HP-UX, Solaris 2 - 8, and Red Hat •••••
• Administration and Installation of MS Exchange and MS Exchange server.
• Administration of Network Monitoring Software Netcool •••••, Enterprise Monitor to include over ••••• users.
• Ability to utilize all methods of trouble reporting, and tracking software to include Remedy, Onyx, BLT, and Trackit.
•
Support Analyst
Computer Science Corp
Volt, Inc
•••••Present
• Provided technical support for multiple companies, ranging from application support, Unix support, and up to an including Novell and Active Directory.
• First line of trouble shooting for international customers
• Responsible to maintain SLA”s and resolve customer problems to do so.
• Assist Call Center employees with technical expertise on applications and security matters when they couldn’t do it themselves.
Telecom Analyst
Open Solutions, Inc
Contractor
•••••
• Project Management for the implementation and test of the voice component of our Disaster Recovery Plan per Sarbanes Oxley (SOX).
• Project Management for the implementation, deployment and training of our Corporate Video Conferencing system using our MPLS circuit.
• Management of Corporate phone infrastructure to include over ••••• end users on Cisco IP phones and over ••••• Cell phones.
• Audit of the Verizon Cell phone account resulting in a savings of $••••• a month due to turning off inactive and terminated employee’s phones that where still here.
• Utilization of CallManager ••••• to manage our internal IP phone systems.
• Manage the corporate IVR and ACD systems to ensure our Client Care groups stay within contracted Service Level Agreements.
• Project Management of a Global ACD solution to encompass all of our converging networks, giving our customers a single point of contact for product issue resolution.
Technical consultant
IPC, Information Systems
••••• – •••••
• Provide Tier 3 support to field personal with regards to IPC’s proprietary communication systems to include VoIP, IQMX, and VMX systems.
• Insured interoperability of SIP, H•••••, and MGCP protocols in solutions offered to customers with legacy equipment not yet at its EOS.
• Configure and implement Cisco routers and switches into the Support Test Environment to include layer 2 and layer 3 switching with ••••• switches.
• Provide technical expertise for Alpha and Beta product launches and installations to include IP Voice Recording and Alliance •••••, •••••, ••••• systems.
• Provided Support for IPC projects that where intergraded into existing TDM-PBX Networks.
• Research and testing of a system that would provide secure access for our technicians to our customers’ networks without requiring the customer to provide us with a dedicated modem line or VPN access.
• Research and test solutions for use by our International Field offices for local IP modem banks providing local numbers over the corporate network to our customers in Europe and Asia. Resulting in a projected reduction of •••••% in long distance telephone charges.
Contractor
AGP Telecom
•••••
•••••Lead Field Engineer
• Designed and installed next generation VoIP systems using H•••••, SIP, and MGCP protocols for a next Generation VoIP switch manufacture/service provider in Taiwan, China and the US.
• Complete understanding of H••••• family including H•••••, H•••••, and H•••••
• Working knowledge of the integration with E••••• to PSAP for VoIP systems/switches.
• Working Knowledge of the interoperability of SIP and H••••• components for carrier grade VoIP systems and Enterprise applications.
• R&D Compact PCI server systems for integration into Carrier Grade and Enterprise VoIP systems using Multi OS’s to include Linux, Solaris and Windows.
• Wrote the Install manual for all future installations of AGP Telecom Carrier Grade VoIP systems.
• Complied with NEBS requirements for QOS of all VoIP systems.
• Tested layer 2 and layer 3 switches for integration into our Carrier Grade Turnkey Solutions.
Independent Contractor
Hewlett Packard
••••• - •••••
•••••Lead Implementation Engineer
Employment
Bank of America
• Responsible for building the in bank server using Windows Server ••••• applications.
• Leading a team of ••••• technicians nightly to ensure the equipment roll out and build is ready for the start of business the next day.
• Building a virtual NT server with a Windows ••••• platform.
• Migrating data from a live NT environment to a Windows ••••• platform for everyday use by the Bank.
• Configuring network components to be sure that all facets of the Bank will be ready for the start of business, to include Cisco switching and routers.
Mettler Toledo•••••
Contractor
••••• - •••••
•••••On-site Field Service Technician
• Responsible for ••••• laser dimensioning units located in the UPS Hub in Chelmsford, MA which represents over ••••• million dollars annually in recovered revenue.
• Perform daily, monthly, and annual PM’s on all components.
• Working with local and corporate Plant Engineering departments to ensure that the units receive the time need to make them run smoothly.
• Responsibilities include maintaining inventory and spare parts log as well as completing work in a timely manner so as to minimize downtime.
• Liaison between our parts suppliers (Datalogic and Cargo Scan) and the local parts services engineer.
Broadwing Communications•••••
••••• - •••••
•••••Lead Network Operations Technician
• Chosen from a pool of contractors to lead and manage a •••••/7 team, ensuring customer integrity and connectivity to the company’s optical IP backbone.
• Primary point of contact for the company’s largest revenue-producing customers within the Boston Data Center.
• Maintained OC••••• through OC••••• juniper switches and Cisco Catalyses for Data Center Operations.
• Coordinated with national representatives to ensure that all scheduled maintenance which affected the Boston Data Center was completed in a timely fashion.
• Launched the latest technologies to maintain Network Security from outside intrusions over the network, which may have an impact on client’s equipment within the Boston Data Center, utilizing the IP backbone.
• Collaborated with sales team to coordinate site tours and close potential customers who would use the Collocation Product.
• Achieved •••••% compliance with customer Service Level Agreements (SLA), exceeding company standards.
Spherion
••••• - •••••
•••••Agilent Technologies Contractor - Network Administrator
• Administered corporate LAN/WAN that included over ••••• clients and customers to ensure connectivity and network integrity utilizing a Windows NT and Unix based platform.
• Collaborated on a •••••person team to ensure a rapid and streamlined response to be Disaster Recovery Compliant on ••••• servers nationwide and to coordinate with our Global Impact Response Teams to test and revise current procedures.
US Navy
•••••
• Honorably discharged; Electronics Technician Third Class (SS).
• Maintained a Top Secret/Special Intelligence security clearance.
Education
Salem State College
Computer Science with a concentration in Network Technology. Continuing Studies
