Summary Information:
Technology professional with over three years of experience in application development and network management. Extensive experience in systems management, network management, messaging services and network security. Experienced in network design, LAN/WAN networks and performance management solutions.
Status in USA:
Permanent Resident, No Visa requirements.
Technical Skills:
Operating Systems: Windows NT, Novell NetWare, UNIX, Windows •••••/•••••/•••••/•••••, DOS
Programming: C, C•••••, VC•••••, SQL, UNIX, Visual Basic
Databases: SQL, Microsoft Access, FoxBASE, FoxPro, Sybase, MFC
Software: Microsoft Project, MS Office, Visio Technical •••••, AutoCAD R•••••, STAAD (designing), CEASER (designing), CodeCalc (quotations’ calculations), Tally (accounting software), Timesheet Management, Zen works •••••
Mailing System: Lotus Notes, Microsoft Outlook, Microsoft Exchange, MS-Mail, cc: Mail
Others: Winroute Firewall, WinProxy, ERP (Fourth Shift)
Professional:
System Integrator, Microland Consultant to ABB Lummus, Delhi, India
December •••••December •••••onsible for supporting Microsoft Operating Systems •••••x through Windows •••••, Windows NT •••••, Microsoft Office suite, Microsoft Outlook, Microsoft Internet Explorer, Microsoft Net Meeting, Remote Access, VPN, UNIX, Citrix (including TCP/IP, DNS, WINS, addressing conflicts) Netscape, Adobe Acrobat and networking issues.
•••••• years of experience in WAN administration with corporate-wide experience in data center, LAN/WAN network configurations and installations, second and third level network support for LAN/WAN hardware and software, Internet, Intranet, Extranet integration.
•Coordinated with hardware and software suppliers for network design & solutions and to develop technologies that improved computing and communications capabilities.
•Responsible for installation and configuration of network to ensure standardization and optimization of the configuration.
•Worked directly with clients to analyze business problems from definition to solution implementation.
•Independently installed firewall WINROUTE to ensure data security and plenty of troubleshooting experience.
•Migration of mail system from dial up to ADSL mode.
Network/PC tech Support Analyst, Microland Consultant to KPMG, Delhi, India
May •••••November •••••
•Provided second level technical support via phone for more than ••••• users nationwide.
•Assisted in the creation and maintenance of helpdesk resolution repository working with Systems Implementation Group to ensure proper transfer of knowledge from start up of new site to full helpdesk support.
•PC knowledge of hardware/software/peripheral knowledge- windows •••••X/•••••/NT••••• DOS – LAN/WAN, Novell, MS Office.
•Ensured Y2K compliance of the IT resources.
•Managed contract resources to ensure ongoing network and end-user support.
•Implemented and maintained MS-Exchange for interoffice communication.
•Maintained the performance levels of the network by base lining the LAN/WAN networks and performance management.
•Experience installing and running UNIX on Intel based Compaq, HP, and IBM servers.
System Support Analyst, The Gillette Company, Delhi, India
November •••••March •••••
•Established a mail system (cc: Mail) for the entire Gillette Group Companies in India.
•Client and server side support and troubleshooting.
•Implemented LAN/WAN for the Wilkinson premises.
•Configuration and installation of hardware/software.
•Year ••••• compliance of the Gillette Group in India.
•Implemented and supported Fourth Shift (MRP).
•Planned, designed, and implemented a Novell based network.
Co-op Assignments, Pepsi, Siemens, PricewaterhouseCoopers, Delhi, India
•Worked as a backup Engineer.
Education:
Master of Business Administration, Operations & Systems
Major: Project Management
Minor:Corporate Financial Planning
Institute of Management Technology, Ghaziabad, India, June •••••
Graduated from NIIT in Systems Management
National Institute of Information Technology, Delhi, India, November ••••••••••
Bachelor of Business Administration, Management
Delhi University, Delhi, India, June •••••
Training and Certification:
Fourth Shift Object (Fourth Shift Corporation, Organized by System Plus)
Certification
Novell NetWare (IIS InfoTech Ltd.)
Microsoft Product Specialist in Windows •••••
Others:
Problem solving analytical skills, detail-oriented, strong interpersonal and communication skills, team player, very good technical writing skills, self-motivated
Honors and Activities:
NIIT Scholarship for outstanding academic performance.
Represented state level in athletics.
Represented Interschool and Inter College in dance competition.
References:
Available on request.
