OBJECTIVE:
To gain and maintain an employment that will enable me chances for advancement. Gain further work experience.
SKILLS:
• 3 years register experience
• 3 years customers service experience
• ••••• WPM
• •••••key efficient
• Microsoft Word and Excel training
WORK HISTORY
CIGNA HEALTH CARE••••• Phoenix, AZ
CLAIMS SPECIALIST••••• July •••••Present
NATURE OF DUTIES:
• Explain insurance terminology to educate members/providers to assist
in their thorough understanding of benefits and eligibility
• Dedicate all efforts in maintaining excellent performance w/ members/providers
• Ratify claim status; verification of submitted claims research, check research, ••••• as well as over payment requests
• Comprehensive understanding of all HIPPA regulations
• Proficient in the COBRA program
• Clarify to members the implication of their court orders
• Calculate payroll deductions
• Inbound/outbound calls
• Aptitude for navigation
• Dispersed an elevated concentration in handling internal cliental/ public inquiries
• Enthusiastically implemented new innovative approaches directed by management
• Ability to maintain a constructive relationship with coworkers
• Ability to dictate a thorough explanation of claims, benefits, policies, frequencies
JC PENNEY Goodyear, AZ
CASHIER, REPLENISHING TEAM October •••••July •••••
NATURE OF DUTIES:
• Register
• Customer service
• Communicate and negotiate with potential customers
• Build rapport with customers
••••••Vigilance of incoming/outgoing customers
• Self-assurance that customer is satisfied
PICNIC COMPANY Buckeye, AZ
CASHIER June •••••October •••••
NATURE OF DUTIES:
• Register
• Food handling
• Customer service
• Delegation of daily tasks
• Active contribution in the establishment of a positive atmosphere
• Promotion of great rapport with all customers
NATIVE NEW YORKER Avondale, AZ
BUSSER October •••••December •••••
NATURE OF DUTIES:
• Waited tables
• Maintained the concept of cleanliness in the work environment
• Responsible for the value of team work
• Improve good rapport for future consumers
EDUCATION:
Estrella High School-General studies, ••••• GPA, graduates with honors
REFERENCES AVAILABLE UPON REQUEST
