To gain and maintain an employment that will enable me chances for advancement. Gain further work experience.
SKILLS: • 3 years register experience • 3 years customers service experience • ••••• WPM • •••••key efficient • Microsoft Word and Excel training
WORK HISTORY CIGNA HEALTH CARE••••• Phoenix, AZ CLAIMS SPECIALIST••••• July •••••Present NATURE OF DUTIES: • Explain insurance terminology to educate members/providers to assist in their thorough understanding of benefits and eligibility • Dedicate all efforts in maintaining excellent performance w/ members/providers • Ratify claim status; verification of submitted claims research, check research, ••••• as well as over payment requests • Comprehensive understanding of all HIPPA regulations • Proficient in the COBRA program • Clarify to members the implication of their court orders • Calculate payroll deductions • Inbound/outbound calls • Aptitude for navigation • Dispersed an elevated concentration in handling internal cliental/ public inquiries • Enthusiastically implemented new innovative approaches directed by management • Ability to maintain a constructive relationship with coworkers • Ability to dictate a thorough explanation of claims, benefits, policies, frequencies
JC PENNEY Goodyear, AZ CASHIER, REPLENISHING TEAM October •••••July ••••• NATURE OF DUTIES: • Register • Customer service • Communicate and negotiate with potential customers • Build rapport with customers ••••••Vigilance of incoming/outgoing customers • Self-assurance that customer is satisfied
PICNIC COMPANY Buckeye, AZ CASHIER June •••••October ••••• NATURE OF DUTIES: • Register • Food handling • Customer service • Delegation of daily tasks • Active contribution in the establishment of a positive atmosphere • Promotion of great rapport with all customers
NATIVE NEW YORKER Avondale, AZ BUSSER October •••••December ••••• NATURE OF DUTIES: • Waited tables • Maintained the concept of cleanliness in the work environment • Responsible for the value of team work • Improve good rapport for future consumers
EDUCATION: Estrella High School-General studies, ••••• GPA, graduates with honors