NETWORK/PC SUPPORT TECHNICIAN
As an IT Certified Professional with ••••• years experience in Network Support and Microcomputer Support and Training, I possess excellent communication and customer support skills with the ability to interface with all other departments in relation to IT issues.
EXPERIENCE:
DECOMPUTERGUYS••••• November ••••• - Present
Independent IT Contractor
Implement, manage, maintain and support IT systems and infrastructures on MicroSoft ••••• and ••••• Server technologies. Configuring and managing TCP/IP, DHCP, internal/external DNS/WINS Servers, Enterprise Backup, LAN/WAN, Security and Wireless Networks.
Skadden, Arps, Slate, Meagher & Flom LLP (Delaware/NY)••••• May ••••• - October •••••
Network Support Technician
Maintained systems and sub-systems associated with the Firms Server •••••/XP environment; Citrix, Remote Access, performed system maintenance in accordance with established schedules and best practices. Duties included, but were not limited to, configuring, supporting, troubleshooting, repairing, maintaining, upgrading software and hardware. Maintained local IT inventory asset log of equipment assigned to Attorneys, Support Staff and Technical Staff, i.e., loaner/temporary equipment. Coordinated information with Network Administrator regarding inventory licenses, upgrades and recommendations, affixing asset tags, and keeping track of inventory. Manage End User accounts (••••• Users), AntiVirus, system and migration rollouts, GroupWise, Outlook, LiveNote, Scanners and Blackberry support. Responsible for and participated in establishing User training needs on related systems, including documentation, curriculum, schedules and evaluations. Bi-Monthly On-Call •••••/7 rotation. Senior Trainer for support staff and Attorneys. HelpDesk Technician with ability to assess and anticipate recurring User needs to provide initial response via telephone and help desk ticket system to resolve problems regarding network connectivity, software, and hardware issues. Troubleshoot/resolve network related issues with minimal down time. Escalate unresolved issues to appropriate technicians. Regularly communicated and developed ongoing rapport with internal and external contacts to provide complex technical information and services. Served as technical resource and contributed technical expertise to develop body of knowledge within our team.
Olsten Staffing / Robert Half Technology / Kelly Services (New York) June ••••• – May •••••
Legal Word Processing Specialist (MS Word, Excel, PowerPoint, Visio, WordPerfect, Adobe)
NYC Dept. of Health and Hospitals Corporation•••••June ••••• – November •••••
Tech-Support Aide III
Data inputting and verification of Vital Statistics data for statistical and analytical purposes.
EDUCATION:
THE TRAINING CAMP 9/•••••
Pittsburgh, PA
IT Networking Training•••••MORRIS H.S. ANNEX 6/•••••
Bronx, New York
High School Diploma
CERTIFICATION:
MicroSoft Certified Professional (Vista/XP/Win•••••) / CompTIA Certified Security+, Network+, A+
ETA-I (Electronics Technicians Association International) Certified Network Support Technician
Novell Certified Netware Administrator / Certified Wireless Network Professional (•••••)
