OBJECTIVE Be a Team Player as an Customer Service Representative/Administrative Assistant/Order Coordinator for a company that allows me to expand on my computer skills, education and also gives me financial security while at the same time accepts my family values.
SUMMARY OF QUALIFICATIONS My experiences and knowledge in various industries creates me as a commodity to any business venture. A versatile team player whose strengths include being flexible to changes in the workforce while still projecting a positive attitude. My exceptional qualifications and extensive background in the following broad-based competencies allow me to achieve corporate goals.
BEACON, FORESTHILL CA •••••PRESENT & ••••• CASHIER/CUSTOMER SERVICE •••••; Greet customers and assist with any needs. Good rapport with customers. Friendly and positive attitude, always willing to assist. •••••; Flexibility in schedule of shifts. •••••; Daily balance and log sheet. •••••; Re-stock supplies clean store daily and mop. •••••; Closing shift – PM – and on occasion mid-day shift. Lock store at end of shift and set alarm system. •••••; Received bonuses for ‘a job well done’.
ANEW SKIN DERMATOLOGY, AUBURN & FOLSOM, CA ••••• COMPUTER TECH SUPPORT Responsibilities include installing and configuring computers and laptop for updated software and operating systems. Install Medical Software for Dermatologist. Troubleshoot any issues with networking and application compatibility. In October of ••••• installed the Dermatological software: Lytec updated applications for functionality of typical office duties and correspondence in order for systematic legibility of multiple contacts.
ANEW SKIN DERMATOLOGY, AUBURN & FOLSOM, CA ••••• RECEPTIONIST, CLERK SUPPORT, & MARKETING REP. •••••; Update basic software installation and registration of all applications. •••••; Research and install missing add-ins and other various tools for usable applications. •••••; Update hardware and troubleshoot issues for current and future needs. Convey results of current and future options to management and make any changes necessary for successful usage of networking needs. •••••; Customize computer setups for individual user preferences for user-friendly interface of applications. •••••; Flexibility in temporary coverage in the position of Marketing Dept. after person left position. •••••; Temporary fill-in for Receptionist while on Vacation in Auburn office. •••••; Assisted in opening and setup of new facility in Folsom office. •••••; Troubleshoot PC setup issues, printing/faxing issues, phones, and any other technical support needed for smooth running office systems. •••••; Receptionist at Folsom office on an As-Needed basis. •••••; Assist Doctor in procedures of nursing on an As-Needed basis; greet and obtain basic demographic patient information for patient exam and assist in (minor) surgery or laser procedures. •••••; File and obtain insurance information on Patients. •••••; Answer phones and schedule appointments. Schedule New Patients and advise patients of office visit fees. Schedule, re-schedule and Cancel appointments as needed between both the Auburn Office and the Folsom Office. •••••; Create and type correspondence for Patient information between Doctor and Patient and also between Doctor and Doctor on an As-Needed basis. •••••; Obtain confidential information and follow HIPPA Privacy Act rules. •••••; Request information from Primary Care Physicians and Lab work done for Patients files and treatment for Patients. •••••; Receive and document money transactions for procedures daily from Patient office visits, payments via mail, credit card transactions and Insurance payments. Photocopy for patient files and Billing Department and make notes on Patients Chart. •••••; Document and make daily deposits of monies received.
BELL CHIROPRACTIC, ROCKLIN, CA ••••• CASHIER & RECEPTIONIST/GREETER •••••; Open and Closed office – trusted with keys and alarm system. •••••; Setup office for special presentations and daily office procedures. •••••; Greet patients and schedule, re-schedule and cancel patients. •••••; Collected payments for procedures and created daily deposits for Doctor at end of day. •••••; Processed settlements for Credit Card transactions.
BLAYLOCKS INC., FORESTHILL, CA ••••• ASSEMBLER Responsibilities include assembly of wire harnesses, wires to connectors, create, and print out multiple labels for shipping and labeling of wiring configurations.
HEWLETT-PACKARD, ROSEVILLE, CA ••••• ORDER COORDINATOR (•••••) Responsibilities included negotiating costs and purchasing parts and equipment for the entire division of engineers, support technicians, and production line repair team. •••••; Developed a new procedure/process for purchasing requests and created a detailed database for upper management to quickly view and accurately track budget dollars which is still being used today. •••••; Maintained Inventory and quality control of parts for Engineers and negotiated costs of purchases through vendors and suppliers. •••••; Created a report using information gathered through research for management use during cost saving program reviews. •••••; Created a purchase and receipt form and process for management authorization and approval of purchases for high dollar parts and equipment. •••••; Provided information for details of costs incurred, cost savings, delivery schedules and any other criteria requested by management using the matrix from my database. •••••; Provided training on new purchasing process. •••••; Managed receipt of purchases and any follow-up needed to close order. Maintained files for all items ordered, purchased, received, or returned. •••••; All of this information was used weekly for Budget Meetings with Upper Management and for review of any over-expenditures and unexpected expenses (i.e. shipping/handling and taxes).
HEWLETT-PACKARD, ROSEVILLE, CA ••••• ADMINISTRATIVE ASSISTANT (•••••) Worked very closely supporting the Procurement Manager, twenty-three Buyers, and when needed, assisted other Managers, Administrative Assistants, and employees of the same division/team. Responsibilities included creating presentations, scheduling rooms and meetings, planning team building events, maintaining department supplies, new hire set-ups, tracking department expenses, research, gather and analyze data to create a weekly presentation for management meetings, updating phone lists and organizational charts, maintaining department and manager’s calendar. •••••; Established a close working relationship with the Computer Repair Technicians, gathering information and training and was allowed to use that training on computer repair and troubleshooting which resulted in a cost savings to the department. •••••; As a Safety Team member, conducted quarterly inspections and ergonomic evaluations ensuring a safe working environment. •••••; Mentored new administrative assistants and was available to anyone that requested assistance. •••••; Filled a temporary position as a Buyer of Component Computer Parts and during that time saved the company $•••••,••••• by researching multiple options for re-using parts rather than scrapping them.
TECHNICAL SKILLS Proficient on majority of Computer Operating Systems (i.e. ME, •••••, •••••SE, XP, •••••) MS Word •••••••••• & •••••, Ami Pro, Visio •••••, Calendar Creator •••••, Excel ••••• & •••••, Lotus ••••• Suite, PowerPoint, Freelance Graphics, Information Access, MS Project •••••, MS Access
HONORS Received gifts and certificate for being top student in Buyer training course with a perfect score, Hewlett-Packard, ••••• Received recognition for being a Safety Coordinator. Received recognition for Coordinating Department Activities. Recognized for the creation of Department Database Matrix (Financials and Materials) for Managements use.