Thank You for the opportunity for a career with your company. I currently moved to Hawaii seeking immediate employment. I look forward to meet in person to review my qualifications. My knowledge and years of experience in office procedures, customer service and sales and supervisory skills I bring will be mutually beneficial to excel and succeed with your company. I may be contacted at following number; cell •••••••••• The following are my three references: Bessie Garcia •••••, David Valdez •••••, Linda Batot •••••
Customer Service Rep Present - •••••/••••• Crown Products, LLC Multi-task while providing excellent customer service to incoming and out going customers, that range in low to high peak call volumes. Review and update purchase orders with customers to meet their specifications of items to meet their ship and in hands date by verifying stock color, quantities, exact imprint specs. Work closely with fellow Production Departments to meet customer needs and demands. Overcome objections of products and services by negotiating in a personal and professional recommendations and offering replacement items and rescheduling production for customer needs to retain the sale. Kept updated with constant product sales to meet company/customer needs. Work with multi-site programs to place customer orders, reconciliations and upgrades. Used •••••key, Micro Soft Word, Excel, Outlook, Spark (IM),
Bill Review Processor •••••/••••• - •••••/••••• Concentra Process auto insurance claims/bills for payment in data entry system with knowledge of ICD9, CPT, NJ PIP statues, verify claim information from multi systems to make accurate claims matches, analyze and interpret document information to make sound decisions, identify proper claims using the given scanned information. Prepared daily production report, used •••••key.
Service Representative •••••/••••• - •••••/••••• AT&T, Austin, Tx •••••/••••• - •••••/••••• AT&T (Southwestern Bell), Corpus Christi, Tx Handle high volume incoming customer calls in a timely productive and profitable manor to achieve excellent customer satisfaction. Explain billing, products and services (phone, long distance, Internet-DSL/Dial-up, Wireless, DISH TV) of the multiple affiliates while building a great customer rapport to retain account by sustaining or crediting charges when applicable. Overcome objections of products and services by personal and professional recommendations for customer needs and closing the sale. Kept updated in all multiple affiliate products and services to achieve excellent knowledge to perform duties effectively and actively. Worked with multi-site programs with affiliates to place customer orders and reconciliations and upgrades. Adapted to constant company format changes to meet and exceed expectations.
Retail Sales Clerk - part-time •••••/••••• - •••••/••••• BEALLS, Corpus Christi, Tx Direct customer sales and service, cashier, product display, pricing, inventory/stock, open credit card accounts. Handled high volume money transactions and prepared daily shift reports.
Beach Parking Supervisor •••••/••••• - •••••/••••• Nueces County Parks Department, Corpus Christi, Tx Hired, trained, supervised, scheduled seasonal sales personnel to sell Beach Parking Permits. Prepared Sales reports. Maintained complete inventory of all Beach Parking Permits, cold call prospect vendors and maintained existing vendors. Accounted for all sales personnel daily sales and monies and transitioned into larger daily bank deposit(s). Direct customer contact to enforce County Beach Parking Permit code while working closely with law enforcement.
Operations Assistant •••••/••••••••••/••••• Nueces County Tax Assessor/Collector, Corpus Christi, Tx Processed Purchase Orders for supplies, furniture, automated office machines from lowest bid vendors. Maintained, ordered and distributed office supplies, equipments for all departments of the Tax Assessor/Collector. Processed state regulated documents and forms to upkeep certifications and licenses of personnel. made travel arrangements (care rental, flights hotel stay) with processes of the reimbursements. Screened advertisement of Voter Registration to New Medias as required by state regulations and processed payments from state funded accounts. Prepared reports of state accounts. Distributed, maintained, ordered and prepared sales reports of Beach Parking Permits. Prepared, held and performed Monthly Safety Meetings by training staff or inviting a guest speakers. Assisted other department as needed or required.
Mail Clerk •••••/••••••••••/••••• Nueces County Tax Assessor Collector, Corpus Christi, Tx Processed incoming and out-going mail, distributed mailed to correct departments and personnel. Assisted in multiple departments (credit & collections, accounts receivable, cashiers, motor vehicle, voters registration) as needed and required; filing, data entry, and distribution and inventory of supplies to all departments. Inventory of Beach Parking Permits.
Education Del Mar College, Corpus Christi, Tx Some College Coursework Completed Drafting/Architecture studied part-time
Languages Spanish fluent in reading and speaking
Skills Communication Skills Microsoft Excel Microsoft Office Microsoft Word multi-task Organizational Skills Data Entry