OBJECTIVE To obtain a position with a growing company where I can use my customer service skill and managerial skills to help them meet their goals and objectives. SKILLS PROFILE •••••Working knowledge of most Microsoft software Experienced with Access software Good filing and organizational skills Experience in handling confidential paperwork Loan and collection experience Ten years banking experience Good customer-relations background EMPLOYMENT HISTORY Lead Operator Mastering and Galvanic Department July •••••Aug ••••• Technicolor Universal Media Services, Pinckneyville, IL Supervised ••••• workers on 2 shifts to insure quality and production goals were meet. Produced the largest production numbers of any of the other shifts. Went to daily production meetings with top management. Involved with cost saving programs that helped save the company money. Won the annual award for the most ideas presented to improve productivity and save money. Performed troubleshooting when problems arose and implemented corrective procedures. Wrote and trained all employees on my shifts the work instructions need to pass ISO••••• Presented monthly safety meetings to my shifts. Mastering Galvanic Operator Aug ••••• July ••••• Technicolor Universal Media Services, Pinckneyville, IL Produce stampers used in the production of DVDs, CDs, and Computer Software and Games. Control inventory of the Masters, Mothers, and Fathers. Master new releases and re-releases. Act as a liaison between galvanic and the production management and staff. Front Desk Clerk Sept ••••• Aug ••••• Holiday Inn, Mount Vernon, IL Assisted Customers in making Reservations and receiving room assignments. Resolved any problems the customers may have had with their stay. Balanced cash drawer daily without errors. EDUCATION Diploma ••••• BS in Finance Murray State University Murray KY•••••