An experienced Account Manager, Collector, and Customer Service Representative committed to delivering professional and superior service. Demonstrated supervisor skills with management experience. A team player with over six years of proactive sales and service experience.
EDUCATION AND SKILLS
B.A., Business Administration, Grove City College, Grove City, PA
Demonstrated leadership and management skills
Strong sales skills and use of needs-based selling
Extensive PC skills including MS Word, Lotus •••••, Microsoft Outlook, and Excel
Trilingual (English/French/some Spanish)
Completed courses toward CFP designation
Held New York State Insurance License, Health and Life
Completed Merrill Lynch •••••(k) and Retirement Plan training
Interline Brands, Jacksonville, Florida •••••/•••••present
Meet or exceed monthly sales and gross profit quotas and build existing account base.
Generate new accounts by selling to a targeted list of prospects within a defined geographic area.
Grow an existing account base.
Responsible for the direct marketing of an extensive line of plumbing, electric and hardware products by initiating sales telephone calls to business prospects and accounts via mailing lists generated by the Marketing Department and catalog requests.
Responsible for the servicing of existing account base/territory.
Gather competitive information and other market trends.
Household Auto Finance, Jacksonville, Florida •••••/•••••/•••••
Contact debtors in a call center environment to collect past due loan accounts
Ensure compliance with Fair Debt Collection Practices Act
Update debtor files on a continuous basis
Merrill Lynch/Randstad, Jacksonville, Florida •••••/•••••/•••••
Plan Participant Representative
Respond to plan participant inquiries for •••••(k)s, Employee Stock Option and Employee Stock Purchase Plans in a call center environment.
Process savings rate and investment direction changes pursuant to participant requests.
Remain current on SEC and IRS regulations relating to client transactions.
Reply to participants general tax inquiries as instructed by management.
Act as liaison between participants and research departments in response to issues requiring investigation and communicating results to clients.
Identify cross-sell opportunities and make referrals to appropriate sales representatives.
GMAC/Nuvell, Jacksonville, Florida •••••/•••••present
Account Representative I/Collections
Follow all Federal, State and Local laws and regulations throughout the course of activities
Contact debtors on the phone to collect past due accounts. Works toward objective of bringing accounts current.
Update debtor files on a continuous basis to ensure the most current debtor information
Negotiate with debtor to bring account current and use collection
Record on computer all pertinent information gained from calls
Shoneys Restaurant, Jacksonville, Florida •••••••••••••••/•••••
Dining Room Manager
Report Server performance to the Restaurant Manager
Supervise team of servers, ensuring their adherence to restaurant standards and customer satisfaction.
Train and complete new-hire paperwork for new hires
Revise work schedule according to business needs
First Union, Jacksonville, Florida •••••/•••••/•••••
Personal Service Representative
Provide sales and service on customer accounts
Remained current on all products, offerings and promotions
Ensured consistency, accuracy and integrity in all sales transactions
Chase Manhattan Bank, New York City, New York •••••/•••••/•••••
Relationship Representative, Regional Bank
Sales and service of domestic and international deposit and loan accounts
Utilized needs-based sales skills to reach branch goals
Sold annuity and insurance products
Sold home equity and mortgage products