A challenging position in a highly professional environment, where my organizational, managerial, analytical, and project management skills can be fully utilized.
Strong analytical, organizational, planning, communication and team building skills. Highly goal oriented and problem solver. Expertly utilize software programs including Word, Excel, Access, Power Point, Outlook and Visio. Experienced with IBM AS/•••••, NT, Windows and Web. Proficient in Desktop Publishing.
PMI Mortgage Insurance Co.
Electronic Data Administrator
Maintains and communicates billing requirements for EDE customers.
Provides manual keying of exception premiums and tape renewals with processing problems.
Monitors aged EDE Suspense items.
Contributes to the design and development of reports related to the billing and payment process.
Work with Information Systems to process tapes/EDI transactions.
Act as a liaison with Information Systems staff to ensure setting up of new lenders on EDE.
Communicate daily with external customers on all levels providing information requiring master policy, portfolios, certificates, and PMIs external policies and procedures.
Analyzes, researched and processes requests received directly from lenders.
Provides support in all areas including research, processing, maintenance, open items and non standard transactions.
Direct contact for billing and customer needs for ••••• banks, lenders and lending associations in all states.
Executive Assistant, Information Systems.
Establish policies and procedures for all essential administrative functions for the department.
Manage the logistics of integrating new hires and contractors into the department; structural moves in liaison with the Administration Group and ordering of computer equipment in compliance with department standards, policies and procedures.
Organize and manage production and distribution of IT Steering Committee reports, Contract Service Agreements and System Change Requests for PMI.
Manage equipment inventory and office supply availability for the department.
Administer accurate and current departmental calendar and time records for Information Systems (•••••+ employees).
Major contributor to the team that participated in selection, negotiation and implementation of electronic system for purchase of office supplies company wide. This resulted in major cost savings for the company for which the team received the My Company My Money Award.
Overall system administrator for the MIS ABT Project and Time Tracking System. Responsibilities include facilitation of compliance to system standards and regulations as well as setting up new users, training and management of the system.
Provide Executive Administrative support for VP of Information Systems, two Directors, seven technical resource Managers and six Project Managers.
Responsible for processing Account Payable/Receivable invoices, expense reports, tracking of budget expenses.
Goggio & Associates, Inc.
Administrative Assistant, UCSF/Stanford Medical Center•••••
Prepared accurate, confidential letters, agendas, minutes, evaluations, and monthly budget reports, utilizing sound judgment.
Successfully coordinated busy calendar for the Patient Care Director, including room reservations and catering services.
As a team player with other office personnel, met division and departmental objectives.
Pinnacle Staffing, Inc.
Lead for Administrative Services at Computer & Telecommunication Department (C&TS), Contractor with PG&E
Designed, tested and implemented the TMS2 (Time Management System) forms for CES employees as a tool used for the internal tracking of time and cost.
Worked with corporate HR on job posting. Coordinated scheduling and selection of successful candidates for interviews and maintained HR related confidential personnel material for the CES group.
Liaison between contracting agencies and department to comply with the PG&E policies and procedures.
Provided high quality support for four supervisors and leads; managed time calendar for supervisor with clients, leads, employees and acted as backup support for the director.
Responsible for inputting time for •••••+ employees on the PG&E payroll employee system Phoenix
Expedited purchase orders, processing and payment of invoices; prepared expense reports and reimbursement transactions for supervisors, ordered supplies and network equipment and implemented effective access systems for contracting personnel. Also coordinated Safety training for bargaining union employees.
Stafco Inc., San rancisco, CA
Program Consultant/Customer Service, Contractor with PG&E.
Established and maintained the Care Program for low-income customers.
As a customer service provider translated materials for Spanish-speaking customers; screened and certified customer applications based on Income guidelines and handled customer complaints.
Provided technical guidance to local offices; coordinated special projects.
Pacific Gas & Electric Company, San Francisco, CA
Local Area Network Administration/Computer Coordinator
Monitored operation of Local Area Network in accordance with company policies and security requirements.
Configured network server and workstations. Established and coordinated software for departmental use.
Installed and maintained PC equipment; provided workstation troubleshooting; maintained computer inventory
Maintained department computer budget.
Coordinated implementation and business consulting services of Engineering and Construction Management Systems (ECMS). Responsibilities included site planning, scheduling, monitoring, development of implementation materials (procedures, source documents) and problems/issue resolution.
Responsible for Network Dial-in enhancement Plan. Plan included documentation, testing, and computer equipment purchase and monitoring budget.
Logged and maintained files for traffic citations, mileage, licenses and vehicles registrations.
Implemented the Computerized Automotive Reporting System (CARS).
Maintained and analyzed accounting and rate class tables and Garage Work Orders.
Prepared Desktop Publishing and graphic designs assignments.•••••
Training Administrative Assistant
Responsible for scheduling clients in various management training classes, along with compiling, reproducing and distributing training manuals.
Coordinated all aspects of reservations such as, audio/video equipment, classroom scheduling, food arrangement and hotel reservations.
TRAINING AND WORKSHOPS:
MIS Project and Time Tracking System, Client Focus, Management Writing and Presentation Skills, How to deal with Difficult People, Positive Power Influence, How to Manage Multiple Projects, Local area Network Administration
EDUCATION AWARDS AND QUALIFICATIONS:
City College, San Francisco, CA
Advertising Studies. Academy of Art College, San Francisco, CA
Clerical Training and General Education Studies, City College, San Francisco, CA
PMI Team & Quality Award
Fluent in Spanish