Adjudication Claims Clerk

Email: ••••• •••••Profile: •••••Motivated, flexible, and versatile able to maintain a sense of humor under pressure. Yet remain poised and competent with demonstrated team building skills.•••••Skills Summary •••••Accounting/Bookkeeping Front office reception Report preparation
Professional presentations Computer literate Data Entry/Correspondence
Team Leader Customer service relations Account Payable/Receivable
Word processing & typing Marketing & Sales Filing & Data archiving
••••• Work Experience:••••••••••Present Department of Veterans Affairs Canada
Adjudicative Services Clerk
Charlottetown, PE
Knowledge of methods, techniques, and practices used in data entry, data retrieval, and
manipulation of various departmental computerized systems.
Responsible for creating documents for clients using Pension Document Creation System,
Utilize Registry Support System to prepare, store and retrieve correspondence and
decisions.
Communicate daily with Medical Advisors regarding medical conditions and
assessments for pension entitlement!
Verify, update, input and retrieve client information to process client files
Maintain flow of client files by redirection, ordering, searching and distribution of client
files to Medical Doctors for assessment purposes.
Prepare all documentation prior to having client information assessed.
Management of time skills, which is essential to meeting daily and monthly deadlines to
minimize the potential of overpayment and prevent undue hardships to clients financially
Reading and interpretation to review and analyze documentation and decide
appropriate course of action.
Working as part of a team unit, good communication skills, and ability to multi task.
Using Corel Word Perfect •••••, Macros, knowledge of general administrative and office
practices and procedures related to the preparation and distribution of correspondence,
decisions, etc. Interacting with many different Departments within Veterans Affairs Canada such as Veterans Review and Appeals Board, Central Registry, Ancillary Benefits and Benefits Processing.•••••.•••••••••• Federal Public Sector Youth Internship Program
HRDC Charlottetown PE•••••Front line client services for all business lines within HRDC/ Child and Family Services
Managing client wait times for all Departments
Registering and maintaining client appointments
Providing clerical support to all programs
Receiving, distributing and processing of incoming and outgoing mail
Operating office equipment i.e.: fax machine, electronic mail, Paps registration system
Co-coordinator for Canada Savings Bond and United Way
Assisted in the delivery of presentations to clients
Prepared and assisted with the interview process for Employment Equity Boards hiring students
Administered a file management project
Assisting client applying for EI Utilizing Appliweb
Scheduling training courses, meetings,
Maintenance of Boardroom schedule
Verification and recording of files for archiving and destinations
Operation of word processing, spread sheets presentation. Email and internet/intranet software
Operation of HRSDC on line systems
Composing memos and letters, experienced in HR responsibilities
Electronic filing, many different computerized systems
Developing and maintaining interpersonal and team building relationships•••••••••• Charlottetown Driving Park
Administrative Assistant
Charlottetown, PE
Preformed payroll duties for a staff of one hundred and fifty plus
Processed payment for winning horse owners
Responsible for accounts payable/Receivable
Invoicing and purchase orders
Receptionist duties
In-person contacts with public handling inquiries and concerns
Computerized accounting software
Handling cash, electronic mail, faxing, photocopying
Preparing bank deposits and monthly tax preparation
Composing memos , letters and using spread sheets
Ordering and maintaining office supplies and equipment
Dealing with Human Resources issues with staff handling conflict and concerns
Developing and maintaining interpersonal and team building relationships•••••••••• (N.O.W.) Project. New Opportunity for work Program
Charlottetown, PE•••••Participated in a number of Government sessions and workshops including goal setting, Personal Development, Conflict Resolution, Group Dynamics and teamwork
Successfully completed the Atlantic Super host program
Computer training at Academy of learning
Red Cross CPR/First Aid Training
Completed the Eagles Workshop
Interpersonal, organizational, communicational skills•••••••••• Blaze Marketing Firm
Marketing and Sales
Charlottetown, PE
Credit Card Applications
Office Skills, Faxing, photocopying
Supervised a staff of ten plus employees, scheduling shifts, reporting daily to a manager
Mystery shopper and investigator for different types of businesses
Responsible for monthly reports
In charge of client services for P.E.I.
Call center experience interacting with the general public
Arranging appointments, meetings and handling Human Resources responsibilities.•••••••••• Rainbow Craft Shop
Supervisor, Office Manager/Sales
Morell, PE•••••Handling cash and dealing with customers
Supervising staff, scheduling shifts, training staff
Maintaining stock, answering phones and other related duties in a office environment
Customer service and excellent communications skills
Providing product information
Preparing work orders
Excellent communication and interpersonal skills•••••••••• Fenety Marketing Services
Customer Service/Business Sales
Charlottetown, PE•••••Telephone sales/Business sales
Collecting funds for many charitable organizations P.E.I. Police Associations, Child Find P.E.I., Crime Stoppers P.E.I. and many others
Experience working in an office environment
The only female Corporate Business Sales Associate in the Maritime Provinces
Communication and interpersonal skills, working in a team environment
Providing product and service information to general public
Processing applications for new and changed services
Arranging for changes to services
Receiving payments for products and services
Resolving product and service problems for customers
Preparing service work orders for customers•••••Education: •••••••••• Academy of Learning Computer Training
Charlottetown, PE•••••Simply Accounting Certificate
Computer Application Software Certificate•••••••••• General Education Diploma•••••••••• Morell Regional High School
Completed Grades •••••/•••••