Seeking a challenging position in Sales for a highly appreciated brand and achieve competing sales goals.
Three and Half years of experience as Customer Service Executive, Problem solver with exceptional
organizational skills, with ability to plan, initiate and execute effectively. Proficiency in three Indian
languages (Tamil, Telugu, Hindi), and English.
RELEVANT SKILLS & KNOWLEDGE:
Greeting customers who come to the dealership with a positive attitude.
Understanding their requirements and expectations of their desired vehicle.
Suggesting them the appropriate vehicle model.
Conveying the highlights of that vehicle model over other competitors.
Explaining the advanced features to customers in a simple manner.
Gathering personal information about the customer.
Assuring them the accuracy in price, and negotiating with them politely.
Assisting them with information of the available finance options and relevant documentation process, whether its lease or buying it.
Accompanying customers in their test drives and answering their queries.
Following up with the customer after the sale is done.
DESCRIPTION ABOUT MY PREVIOUS JOB:
Worked in India as a Customer Service Executive for an associate of CitiBank N.A India,
for two and half years, solving customer queries through phone and letters. Preparing weekly
reports of the queries that we handle and sending it to bank.
Magnum Mail Management Services, Chennai, India. Customer Service Executive. ••••• An Associate of CITIBANK N.A. India.