Administrative Assistant

Objective Seek a position utilizing my customer service, retail lead, and business
•••••computer training experience.•••••Work Experience
7/•••••present Marriott International, Inc., Santa Ana, CA
Regional Reservation Sales Agent
Maintained customers satisfaction by providing good quality customer service and resolve customer service issues
Provided service for up to ••••• customers with approximate sales totaling $6,••••• per day
Answered phones, directed/routed calls to appropriate departments
Made hotel reservations for customers using MARSHA and Merlin system•••••8/•••••/••••• Staples, Huntington Beach, CA
Sales Associate
Organized and operated copy machines
Good at handling cash, credit sales, organized mails and record keeping
Maintained inventory reports and stocking for store
Ensured product pricing on more than 2,••••• items was correct
Answered product questions and directed customers to appropriate departments•••••Education
9/•••••present Bachelor of Science, Business Administration, California State University, Long Beach
Major: International Business and Management Information System•••••9/•••••/••••• Westminster High School, Westminster, CA
High school diploma
Certificate of Completion in ROP Graphic Art•••••Special Skills
Proficient at using Word, Excel, Access, PowerPoint, Windows •••••, •••••, XP, Visual Basic, E-mail, Internet, and the World Wide Web
Typing: ••••• WPM
Speaks Cantonese, Vietnamese, and English fluent••••••••••••••• ••••• 2
Awards
Presidents Honor List (•••••)
Deans Honor List (•••••)
Presidents Honor List (•••••)•••••References Available Upon Request