Administrative Assistant

OBJECTIVE: To obtain a position using my knowledge of computer software, administrative and time management skills, which will enable me to advance in your company.

QUALIFICATIONS

Dedicated and detail oriented professional proficient in Microsoft Outlook, Microsoft Word and Excel ••••• Experienced in conference and meeting coordination and travel planning. Also proficient in various industry information and inventory systems including Precedent •••••, Actiview, Infocellular- POS system, CIM Central Inventory Management, BOF Business Order Fulfillment, and NVP National Volume Program.

EMPLOYMENT

9/••••• Present Spherion, Farmington, CT
IKON (Billing Associate) Process customer monthly billing including but not limited to obtaining meters, processing reports, credit and re-billing any invoices with discrepancies, data entry, customer service.

Nationwide Insurance (Administrative Assistant) Create and maintain billing spreadsheets, prepare and distribute regular and express mail, process invoices, maintain office supply inventory, work multi-line switchboard, meeting coordinator.
The Hartford Insurance (Indexer) Assisting Medical Underwriters responsible for distributing customer information that will allow underwriters to make vital decisions on policyholders Life, AD&D and Disability insurance

4/••••• 9/••••• JMorissey, Hartford, CT (Cornerstone Real Estate Advisers)
(Administrative Assistant) Executive level environment assisted vice presidents with travel arrangements, expense reports, conference coordinator, processed legal invoices. Other duties include maintaining excel spreadsheets, creating memos and preparing briefs.

•••••/••••• - 5/••••• BESS Staffing, Atlanta, GA
Assistant Teacher- Assisted teachers with children from infant to Pre-kindergarten creating daily class schedule for toddlers.

9/••••• - 6/••••• M T Hill Enterprises, Atlanta, GA
Office Manager- While ensuring daily office procedures were met, provided hands on training for sales rep & retail associates, recruitment, administering quarterly evaluations, and inventory control.

1/••••• - 9/••••• Carlson Wagonlit Travel, Atlanta, GA
Senior Travel Counselor- Booked air, car and hotel reservations on a corporate level. Processed all voids and refunds and ticketed all reservations. To ensure quality customer service updated and maintained profiles for each client.

8/••••• - 1/••••• American Express Travel, Atlanta, GA
Senior Travel Counselor- Coordinated travel arrangements for major corporate accounts, including air, car, hotel and rail reservations, processed all refunds and voids and issued tickets. Worked directly with account manager in assuring customer service issues were handled in a timely manner.

8/••••• - 8/••••• Sprint PCS, Newington, CT and Atlanta, GA
Sales Support Representative- Supporting eight national accounts, processed and maintained partner plans. Created and maintained spreadsheets pertaining to sales and profits on a monthly basis. Researched and solved all billing issues. Fieldwork related to assisting account executive with training reps and maintaining store displays.
Receptionist- Worked a multi-line switchboard, while maintaining and updating files. Processed and distributed any incoming or outgoing mail also assisted teams with orders and activations.
Senior Customer Service Rep- Administrative functions related to establishing wireless service to customers, billing analysis, strict monitoring of controllable costs, prepared bank deposits and processed payments, researched and troubleshoot equipment problems, assisted technician with inventory and software upgrades.


EDUCATION

••••• Alabama State University