Administrative Assistant

Objective
Prove to be an excellent employee utilizing both my educational and hands-on work experience while making a positive impact in the business by demonstrating my organization, customer service, and communication skills; both written and oral.

Work Experience
Wells Fargo Home Mortgage Finance & Accounting West Des Moines, IA May ••••• Current
Operations Analyst II
- Provide client support, new hire training, instruction through scheduled conference call training sessions, remote ad-hoc training for managers and their assistants, facilitate department meetings, offer Human Resource assistance relating to Mortgage Consultant commissions, manager volume override, compensation plan structure and other compensation related issues, including payroll and bonuses
- Assist in creating procedures and testing system software to promote efficiency and accuracy
- Create partnerships operating as a liaison between various parties including: field managers, Mortgage Consultants, Joint Ventures, Trust Accounting, Corporate Payroll, and other Human Resource lines.
- Update and research employee information in Human Resource payroll support systems such as PeopleSoft and Attachment A including: title changes, employment status, pay scale changes, bonus agreements, hiring contracts, as well as other requests relating to compensation
- Audit compensation issues on a daily basis requesting necessary documentation in order to approve or deny appeals including: miscellaneous pay requests, adjustments to commission pay, draw management, bonus payouts, and other requests as needed in order to determine additional funds owed to or from employees, meet multiple deadlines, ensuring full compliance with company requirements and policies

Wells Fargo Home Mortgage Tax Services West Des Moines, IA Aug. ••••• May •••••
Loan Servicing Specialist II
- Assist in training new and current employees on various processes while adhering to company policy
- Research and update customer loan information to ensure timely payment of property taxes, minimize the occurrence of penalties, mitigate cost, and maximize profits through company loan servicing systems
- Provide professional support to taxing authorities, third party vendors, other mortgage companies and mortgage clients in the procurement of tax information through mail correspondence, and telephone calls; both inbound and outbound including dispensing funds to make tax payments on delinquent accounts
- Take on new projects, cross train to assist other departments, job shadow various departments such as Human Resources, Marketing and Communications to expand my knowledge within Wells Fargo
- Develop team building activities for •••••+ team members as a part of the fun committee as well as facilitate and take notes during team meetings
- Achieved an average •••••% production and •••••% quality score each year showing balance between company and customer focus

Sign-A-Rama Urbandale, IA Aug. ••••• Aug. •••••
Inside Sales Specialist/Office Coordinator
- Inform customers on various products available to suit customer needs, place customer orders and ensure customer satisfaction through; face-to-face interaction, inbound and outbound phone calls and mail correspondence
- Manage and update company website for general customer relations, promotions and internet marketing programs
- Accounts payable/receivable, invoicing, billing, budgeting, order company supplies, and contact clientele regarding payment on outstanding balances
- Manage, assign and assist with daily operations as office coordinator including: graphic design projects, client orders, preparation and implementation of monthly marketing and advertising promotions
- Cold call pervious clients as well as new potential clients




Office Team West Des Moines, IA Sept. ••••• Aug. •••••
Temporary Administrative Professional
- Manage and update online internet marketing and product catalog for medical supply company
- Assist in Human Resources working with confidential material including: preparation of new hire paperwork and training materials, answer HR questions, complete paperwork for termed employees and dispose of obsolete files
- Perform administrative assistant, reception, clerical, switch board operator and general mail room duties
- Organize, update and create marketing documents concerning both commercial and residential real-estate

Mercy South Medical Clinic Des Moines, IA Jan. ••••• Nov. •••••
Receptionist/Medical Records Personnel
- Assist in assigning daily duties of employees in the medical records department
- Multi-task in a busy work environment by copying, faxing, scanning, sorting mail, and answering phone calls
- Organize medical documentation including transcription of medical documents and proper disposal of outdated medical material and other confidential documentation
- Assist by checking patients in and out of appointments and schedule future appointments
- Collect patient co-pay and post payments to patient accounts to update outstanding balance; finalize medical bills by coding procedures completed during patient visits
- Provide exceptional service answering phone calls from patients, nurses, doctors, other medical care facilities and insurance companies
- Pull and print medical files for doctors and nurses regarding patient appointments, lab results and general inquires

Encompass Health Management/IFMC West Des Moines, IA July ••••• Jan. •••••
Medical Customer Service Specialist
- Assist in training new and current employees following business procedure and ensure patient confidentiality
- Administer assistance in an inbound call center for doctors, nurses, insurance companies and patients concerning pre-certification of medical care for both inpatient and outpatient procedures relating to medical claims
- Design and implemented quick reference guides to promote efficiency and understanding
- Follow strict guidelines set by each insurance company to ensure patients have completed all requirements to allow Encompass medical staff to review medical requests to suggest approval or denial of medical claims
- Check voice and data messaging systems to ensure customer issues are resolved in a timely and accurate manner
- Cross train to assist in other areas such as the mail/medical file room working with confidential patient information

Honors/Activities
- Staff member of Grand Views newspaper - Academic Scholarship - Volunteer for Habitat for Humanity
- Wells Fargo Fun Committee member - Deans List

Education
Grand View College Des Moines, IA Aug. ••••• May •••••
- Bachelor of Arts in Mass Communications and Public Relations GPA ••••• out of •••••

DMACC Des Moines, IA Jan. ••••• May •••••
- Associate in Arts Degree •••••GPA ••••• out of •••••

Skills
- Mathematically Savvy - Microsoft Office & Adobe - General Office Skills/Operations
- Report/Data Preparation - Training & Leadership - KSPH: •••••,••••• Alpha & •••••,••••• Numeric
- Computer Savvy - Multitask & Meet Deadlines - Organization & Detail Oriented
- Written Correspondence - Accounts Payable/Receivable - Customer Service & Sales Experience
- Accuracy & Efficiency - Problem Solving - PeopleSoft, Fidelity, Attachment A
- Inside Sale Experience - Administrative & Clerical - Background in Confidential Information