Administrative

•••••
NEW BERN, NC •••••
••••• •••••

••••• L •••••



SUMMARY OF QUALIFICATIONS

Experienced professional with a successful career in banking, business expansion, and customer service.
Practical and aggressive approach in sales has resulted in opening numerous accounts.
Possess excellent interpersonal, analytical, and organizational skills.
Excel within competitive environments where leadership skills are the keys to accomplishment both individually and as a team.
Have the personality and skill level that clients and coworkers can confidently work with.
Considerate, caring and empathetic toward all clients, resulting in outstanding client service.

WORK EXPERIENCE

••••• SunTrust Banks, Inc. Fredericksburg, VA
Financial Service Representative
Assisted with daily operations, working with the Branch Manager to maintain the efficient operation of our office, including branch sales, business development, client services, and credit analysis through ChexSystems.
Had a well developed rapport with clients by using name appropriately, having knowledge of account ownership, being responsive and timely with correspondence and problem resolution and most importantly displaying a caring attitude.
Called clients on the Sales Leads List daily to ensure proper product placement, client satisfaction and extra sales opportunities.
Worked with clients in the loan process from application to closing, all within the branch.
Led the branch with numerous referrals to our Investment Representative and Mortgage Specialist uncovered through business interactions and conversations.
Highlights
Consistently led sales goals for the entire branch, bringing approximately $••••• Million in loans and deposit products for both new and existing clients in December •••••
Personally recognized for excellence in Customer Service/Relations.

••••• American Eagle Outfitters Jacksonville, NC
Assistant Manager
Managed daily operations for a retail store, including sales, customer service, scheduling, and problem solving.
Managed staff of ••••• sales and service representatives.
Implemented a training program for new employees focusing on sales, customer service, and the importance of punctuality, teamwork, company policy and overall reliability.

EDUCATION

••••• International Academy of Design Seattle, WA

••••• Central Kitsap High School Silverdale, WA
Received advanced diploma with honors.


REFERENCES

Available upon request.