Noridian Administrative Services
August 1, ••••• - Present
a I have worked in three different departments at NAS starting with the Medicate Part B Call Center. In this position I answered incoming telephone calls from physicianas offices in regards to patient eligibility and denied claims. I worked in the call center from August ••••• a" July ••••• a In July ••••• I transitioned to the Durable Medical Equipment (DME) Contact Center as a Quality Analyst for the call center. In this position I monitored telephone calls and written correspondence for the Customer Service Representatives (CSR) and monitored correspondence for the Provider Relations Research Specialists (PRRS) who answered escalated beneficiary questions referred from the Beneficiary Call Center.
a In July of ••••• I transitioned to a brand new contract called The Pricing, Data Analysis and Coding (PDAC) as the Operations Coordinator for the team. In my current position I have the following responsibilities:
o Daily Reports for the Contact Center
o Provide leadership for the Contact Center Representatives, assuring all standards are met and questions are answered timely and accurately.
o Quality monitoring for the incoming contact center calls and written correspondence. I also perform monitoring on all applications and FOIA requests.
o Provide new hire and ongoing training for all positions in the department
o Assist in recruiting, picking candidates for interview, interviewing, and selecting the final candidate for new contact center representatives.
o I developed the Quality Monitoring Program for the PDAC in all areas.
o Created an Online Resource Center for all staff so that all resources they need to perform their daily functions are at a click of a button.
o Provide monthly reporting to the Centers of Medicare and Medicaid Services (CMS) to fulfill our contract obligations as they pertain to the contact center.
White Banner Uniform Shop
June of ••••• a" July ••••• Bookkeeper
a Entered all Accounts Receivable and Accounts Payable
a Prepared all deposits from three store locations
a Prepared all monthly reports for the CPA
a Ran payroll for all three store locations, bi-weekly
a Answered incoming telephone calls to the store
a Assisted store customers, as needed
a Checked in merchandise, as needed
January ••••• a" June ••••• House Cleaner
a Cleaned houses
a Set up Schedules
a Interviewed new clients
September ••••• a" December ••••• Clinic Manager
a I worked in several of the Heartland Clinic locations during my employment with them. I started as a receptionist at the EasTen Clinic.
a In December of ••••• I received a promotion to Assistant to the Director of Clinics. In this position I typed correspondence, answered telephone calls, scheduled meetings, and was the contact person for the Clinic Managers to the Director.
a In March of ••••• I was promoted to Clinic Manager of the First Center South Clinic, a brand new clinic that opened. The clinic consisted of primary care physicians, Psychiatrists, Psychologists, and their staff. I was in charge of the daily operation, and hiring of the clinic.
School January ••••• - Current
a Rasmussen College, Moorhead, MN
I will graduate in ••••• with an Associateas degree in Business Management with an emphasis in Human Resources. I plan to continue taking classes and achieving my masters degree in this program. My current GPA in this program is •••••