Administrative. Technical Support, Clerical

QUALIFICATIONS
Over ••••• years working in Technical Support, Design/Manufacturing, and Customer Service. Extensive experience working with customers to resolve technical issues over the phone and on site. Technical support included working on a wide variety of personal computer platforms. Maintained company websites using knowledge, and experience with different graphic software programs. Maintained ability to perform all required mechanical, and physical skills demanded by each specific job.


EDUCATION
Bachelors Degree - Computer Science
DeVry Institute of Technology, Atlanta, GA


Information Technology Related Work History

•••••/•••••/••••• Independent contractor / Technician, Applications Inc. - Jupiter, FL
Assist in design, manufacture, and installation of custom ordered signs, and vinyl lettering.
Worked with customers to layout new ideas using graphic design software packages. Experience using Anagraph, and Flexisign graphic design software.
Maintained, and upgraded all company software and hardware running Windows •••••, and Windows XP.
Performed all formatting, and printing of digitally printed material in Adobe Photoshop, and Illustrator using an Epson Pro ••••• digital printer.
Formatted, and plotted various graphic images, and lettering. This included material used for wooden, and foam sand blasted signs.

•••••/•••••/••••• Technical Support, Amazon Herb Co. Jupiter, FL
Provided Network Administration support for medium size Windows NT Network.
Created on request corporate financial and statistical reports using combinations of Microsoft SQL databases, Crystal Reports, and Microsoft Excel.
Responsible for formatting, and distribution of weekly bulk emails
Maintained all corporate call center hardware and software.
Processed monthly Amazon Distributor bonus Checks.

•••••/•••••/••••• Software Developer, Teledata Inc. - Stuart, FL
Provided primary technical support for two largest clients in a Windows NT network environment. Software packages included Accounting, Payroll, Scheduling, Inventory and Delivery.
Responsible for preparation, testing, and roll out of all Teledata software versions.
Worked with clients external auditors formatting general ledger data to be imported into Maintained and upgraded company Software and Hardware as needed. Installed and tested new software packages.

•••••/•••••/••••• Staff Analyst, BellSouth Information Systems - Atlanta, GA
Responsible for all database administration functions in a large IBM mainframe
data center. Performed quality assurance for all changes to on-line systems, and corporate databases.
Monitored system performance. Provided tuning recommendations, for applications
development staff, to optimize online response time.
Provided technical support, and training as needed for application development
groups, operations staff, and BellSouth customers.

•••••/•••••/••••• Database Analyst / Programmer Analyst, Eckerd Corporation - Largo, FL
Developed specifications in accordance with customer requirements for new
online systems. Coded on-line, and batch COBOL (IMS) programs.
Designed and Developed relational database applications using DB•••••
Worked with employees at all levels throughout company to develop, and
document corporate standards for new DB2 / SQL database software.
Automated nightly DB2 backup procedures.


Computer Skills

Business Applications: Accounting, Payroll, Inventory, Scheduling, and Point of Sale, Graphic design, Digital printing.
Operations Skills: Change management, Quality assurance, Backup and Disaster recovery.
Related Skills: Microsoft Office •••••, PCAnywhere, Technical Writing, Adobe Photoshop, Illustrator, Flexisign.



Customer Service / Retail Work History

•••••/•••••Present Customer Service Technician, Building Service Mgmt Inc. Fort Myers, FL
Perform all Janitorial services required as outlined on company contracts.
Demonstrate proficiency with company owned mechanical cleaning equipment.


•••••/•••••/••••• Customer Service Representative, Silver Spur Inc. - San Antonio, TX
Coordinated, and executed physical warehouse relocation project.
Assisted with new store opening.


•••••/•••••/••••• Customer Service Representative, Party Outlet Inc. - Palm Beach Gardens, FL
Responsible for receiving, and distributing all merchandise.
Managed small evening staff, responsible for nightly store closing.