Administrative

Career Overview

Office Assistant with 7 years experience. Demonstrated ability to provide exceptional support and service for a broad-range of staff and client

Skill Highlights

Employee training and development•••••Time Management•••••Self-starter
Excellent customer service skills•••••Invoicing Payroll•••••
Filing and data archiving Telephone skills•••••Inventory systems
Problem resolution•••••Critical thinking•••••Scheduling
Microsoft Word•••••Attention to detail•••••Meets deadlines
Meet/exceeds goals•••••Cash and bank deposits
Core Accomplishments


Training
Responsible for training all new employees to ensure continued quality of customer service.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document
Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.
Employee Management
Liaised with HR department to establish employee benefits, training, payroll, and termination procedures.
Inventory Management

Professional Experience

Subway Sandwich Shops Delavan, WI •••••
Store Manager
Developed creative promotions to encourage employees to meet sales goals, resulting in a •••••% achievement rate
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies

Liaised with vendors to order and maintain inventory of office supplies
Provided efficient customer service to clients
Developed new customer relations through telephone contact and sales activity

Stop-N-Go Madison, WI ••••• - •••••
Store Manager
Collaborated with Human Resource department to ensure efficient office environment.
Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issued credit memos, reconciliations, responding to customer requests for documentation.
Control expenses, shrinkage and inventory levels
Order store product weekly, set plan-o-grams and create promotional displays

Education

Gateway Tech College Elkhorn, WI
Marketing
Coursework includes: Speech and Communication, Sociology and Psychology
Deans List, Fall •••••Spring •••••