Administrator with over ••••• years of experience in the insurance industry. Ability to learn quickly, handle multiple projects simultaneously, detail-oriented, and function as a team player. Excellent analytical, problem solving and conflict resolution capabilities. Work extremely well under pressure; strong written and verbal communication, interpersonal, and customer service skills. Bilingual/fluent in Spanish.
Protective Life Insurance Company, Woodland Hills, CA •••••Present
Administer all new accounts, process the agreements and commissions for all new auto dealerships.
Work closely with RVPS and DVPS on all pending accounts due to missing agreements or commission discrepancy.
Licensing: complete and process licensing applications, appointments, terminations, billings, renewals, and provide information on licensing procedures to new licensing candidates.
Contracting: establish and maintain General Agent and Producer files as they relate to the sale of credit products, group master policies, underwriting guidelines, and compensation.
Update and/or re-issue group master policies and create schedules when changes in producers rates, compensation, underwriting guidelines or forms are implemented or mandated by the departments of insurance or upper management.
Prepare, coordinate, and fulfill requests for marketing materials for potential agents.
Participated in the licensing conversion from the California office to the St. Louis office. The licensing department consisted of 6 employees traveled to St. Louis to train this department for 2 weeks.
Prepare product rollout: run queries for all producers in the states where the product needs to be rolled out, mail merge all dealers addressed to all letters, mail merge all applications for group life policies that need to be sent out with the rollout and UPS all packages for dealers and general agents.
Participating in the contracting conversion from the California office to the Chicago office. Currently traveling from Los Angeles to Chicago for training purposes, prepare sample materials for training related to the administrative area. Also creating samples of the procedures and when to use them.
GE Auto Warranty Services, Agoura Hills, CA •••••
Dealer Entry Administrator
Acted as back up for managers administrative assistant. Answered managers phone, spreadsheets, coordinated special events.
Entered and maintained vehicle service contract dealer accounts using different software packages (Xycor, Gap, DIS, and Oracle).
Five years in providing support to agents, regional sales managers, regional account managers, and account representatives via telephone, fax, and email communications.
Dealer underwriter, cash/data entry, as well as American Suzuki Motor Corporation and GEs vehicle service contract dealers.
Performed monthly audits for six Sigma Quality measurements.
Met ongoing deadlines with multiple measurements.
Maintained updated dealer entry procedures for all Suzuki programs.
Department lead for Inter-departmental Communications (IDC).
Identified test cases/scenarios, performed testing and prepared test templates for new programs and system modifications.
Participated in committee of Award and Recognition company-wide, which motivated employees.
Western General Insurance Company, Encino, CA •••••
Processed and edited service contracts accurately and efficiently within established company deadlines.
Interacted with general agents, dealership personnel and new account setup, mechanical claims and A/R departments.
Data entered vehicle service contracts, specialty lines service contracts.
Republic International Bank, Beverly Hills, CA •••••
Interacted with personnel with the house exchanges (Casa de Cambio) in different cities of Mexico.
Wire-transferred money from one house exchange in Mexico to another. Transferred funds from one account to another.
Balanced accounts daily.
Private bank teller.
EDUCATION / TRAINING
Criminal Court Interpreter, Southern California School of Interpretation (currently attending)
Principles of Real Estate, West Valley Occupational Center
Accounting 1, Glendale Community College
Additional Training: Customer Service Training, Green Belt Training & Brown Belt Training (Quality Control Certified), Quality Awareness Training, Negotiation Skills Training, Embracing the Changing Environment, and Diversity Training.
MS Office: Windows, Word, PowerPoint, Excel, and Access