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Administrative Assistant / Office Manager
Making life easy for busy executives.

SUMMARY
Over ••••• years of office and administrative support experience using excellent customer service, organization and computer skills.
Strong ability to handle clerical as well as clinical tasks while multitasking in a fast-paced environment.
Warm, positive, and constructive attitude.
Excel in transforming disorganized environments into smooth running operations.
Leadership, critical thinking, and decision making abilities.
CPR/BLS/AED Certified; familiar with medical privacy and HIPAA law.
Administrative skills include:

Electronic funds POS equipment
Scanners and e-fax
Appointment scheduling
Insurance verification
Patient charts
Payment collection
Typing ••••• wpm; •••••key by touch
Travel arrangements
Inventory; office supplies
Microsoft Office and QuickBooks


EMPLOYMENT HISTORY
In-Home Care/Child Care/Home Management May ••••• to present
Provide caregiving and housekeeping services for elderly patients, families with children, and neighborhood clients.

Administrative Manager/Personal Assistant to Doctor October ••••• to May •••••
Farshid Sam Rahbar Medical Group / Gastrointestinal, Holistic, Anti-Aging, Century City, CA
Greeted visitors, vendors, and patients and directed them to appropriate staff or area.
Answered multi-line telephone; directed calls and took accurate messages.
Scheduled and confirmed patient diagnostic appointments, surgeries, and consultations.
Interviewed patients to complete documents, case histories, and intake or insurance forms.
Maintained and audited patient charts, checking for completeness and accuracy.
Scanned and sent medical correspondence and records by e-mail or e-fax.
Called patients to collect co-pays and past due bills, negotiating balances and demonstrating effective handling of difficult situations.
Scheduled patient appointments and procedures, as well as doctor, staff, and meetings.
Prepared new patient charts, took patients histories and vital signs, and administered injections.
Assisted physician as needed, including performing EKGs; interpreted lab tests and other diagnostic assessments with physician.
Provided follow-up consultation and health education to patients.

Unit Secretary/Monitor Technician •••••/•••••/•••••
Century City Doctors Hospital, Los Angeles, CA
Provided clerical, communication, and administrative support to the Care Unit, including telephones, patient contact, scheduling, and charting.
Managed unit in the absence of charge nurse.
Provided rapid response to physicians orders.
Performed Monitor Tech and EKG duties in the absence of other technicians.
Answered call lights of ••••• patients; created a No-Wait Rule for patient assistance.
Scheduled nurses and CNAs daily.
Increased hospital census by •••••% in less than 6 months by encouraging patient referrals.
Trained and motivated new RNs, CNAs, and PAs on unit procedures.



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Unit Secretary (ER)/Emergency Medical Technician •••••/•••••/•••••
Torrance Memorial Hospital, Torrance, CA
Performed clerical and administrative duties for Emergency Room, including answering multi-line telephone; greeting and directing patients and family members; arranging patient transfers; maintained, copied, and broke down patient charts.
Worked with triage nurse to apply casts, splints, and dressings; assisted with Code Blues.
Performed EMT and monitor technician duties.

Previous experience includes 2 years as Unit Secretary, Holy Cross Hospital (Mission Hills, CA) and 3 years as Unit Secretary and HHA, Downey Community Hospital (Downey, CA).

EDUCATION AND TRAINING
Certificate: Computer Technology (MS Office •••••) •••••
Compton Career Center, Compton, CA

Certificate: Monitor Technician •••••
Torrance Memorial Hospital, Torrance, CA

Certificate: Emergency Medical Technician •••••
Casa Loma College, CA

Certificate: Medical Assistant •••••
Chester Adult School, Compton, CA

Certificate: Medical Assistant •••••
Bryman College, Long Beach, CA

American Red Cross Certificates (all current):
CPR Child / Infant
CPR Adult
First Aid
Child Care Preventive Health and Safety