Airline

Customer Service Representative, Complaint Resolution Officer and Ground Security Coordinator.
Working all positions for US Airways to include: Ticket Counter, Gate, Reservations, Ramp, also Jet Bridge Certified, Aircraft inspection Certified and Customer Complaint Resolution Officer.
Proficient in QIK and MS Office Suite

Vermont School of Pet Grooming
April •••••January •••••
Sole Proprietor, Company Instructor, Quality Assurance Manager, and Professional Sales Person.
••••• full and part time employees consisting of 4 instructors and 8 groomers.
Personally conducting pet grooming seminars and numerous trade shows for name recognition and public awareness of services.
As Company instructor I completed several credit and non-credit courses through Johnson State College in Leadership, Comprehensive Training, Developing Comprehensive Training Curriculum for Your Students, Classroom Management, Working with Diverse Populations, and in field training assistance for credit with local organizations.
Created and distributed detailed marketing programs throughout area. Television, Internet, Radio, Direct Mail, E-mail and Trade Shows.
Owner of 4 full time offices offering customers expert pet grooming services and Vermont State approved ••••• week extensive pet grooming training program and certification.

Beltone Hearing Center January •••••May •••••
Sole Proprietor, Licensed Hearing Aid Dispenser, Quality Assurance Manager and Company Trainer.
State Licensure both Vermont and New York and Professional Sales Person winning several awards for outstanding sales performance and customer satisfaction.
1 Main Street Union Station, Suite ••••• Burlington, Vermont ••••• •••••
Offering customers comprehensive testing, fitting and servicing of all makes and models of hearing aids. Nine full time offices and staff of over ••••• employees.
*Created and implemented very successful Telemarking Customer Service Department consisting of over ••••• employees working 3 part time shifts throughout the day.
Responsibilities:
Making cold call appointments using outside list sources,
Calling existing and competitive hearing aid users making appointments for upgrades and repairs.
Using in house client list for quality control, customer complaint resolution and making follow-up appointments for upgrades.
Adding and deleting data from house list to keep customer information up to date and accurate.
Miracle Ear Hearing Center Plattsburgh New York
January •••••June •••••
Hearing aid dispenser and office manager for Plattsburgh New York location.
Offered in office testing and fitting as well as home calls and service centers.

Education
Johnson State College of Vermont ••••• Bachelor of Arts
Champlain College •••••
Adirondack Community College •••••

Other Qualifications:
Excellent organizational skills.
Employee scheduling.
Complaint resolution
Able to function effectively in a fast-paced, dynamic and stressful environment.
Identify barriers/solutions requiring management intervention.
Lead change management initiatives; engage employees in change.
Oversee venders, as required; track and review vendor deliverables, approve vendor invoices/timesheet.
Monitor industry technology developments.
Change management strategy accordingly.
Excellent interpersonal skills, with ability to effectively interact with employees at all levels within the organization, with external agencies and vendors.
Manage reporting spreadsheets.
Create and maintain competitive e-mail lists and coordinate campaigns.

Recent completed updated college course all worth 3 college credits bringing my marketing and business skills to the year •••••:
Interpersonal and Small Group Communication
Effective Speaking
Principles of Management
Human Resources
Business Analysis and Decision Making
English Composition I and II
Introduction to Business
Human Growth and Development
Microcomputer Applications I and II
Global Perspective and Sustainability
College Algebra I and II
Principles of Management
Principles of Sales
Small Business Marketing
Business Communication and Small Group Communication
Improving Workplace Communication
Business Communication.
Business Accounting I and II