WORK EXPERIENCE August ••••• to Present- Reliv, International Chesterfield, MO. Independent Distributor/Key Director Managing start-up multi-state business Tracking consumer consumption and results of product consumption Developing green-field opportunity in Germany and South Africa as an extension of existing business Developing and maintaining firm-wide business contacts for continuing education and professional development••••• March ••••• to May ••••• Zurich Direct Schaumburg, IL. Quality Assurance Representative (due to internal promotion) Audited all outgoing applications for the Account Executives Monitored sales calls over the call center to check for compliance to internal and external (vendor) requirements Reported to Quality Assurance Manager to refine the positions duties (this was a start-up department) Gathered data for the Finance department for their budget projections and the Marketing department for their direct marketing strategies October ••••• to February ••••• - Case Manager (due to internal promotion) Acted as liaison between sales team & underwriting team Interacted with vendors about service requirements, researched missing requirements, re-sold declined business, re-ordered requirements for the underwriters, served as point person for sales teams clients before entering underwriting process Reported directly to sales manager, acted as part-time mentor of new-hires Assisted launch of pilot program for auto insurance January ••••• to September ••••• - Direct Sales Service Representative Consulted daily with other team members to share and refine policy procedure and workflow Aided Account Executives in selling new business Responsible to provide mentoring for new-hires•••••EDUCATION ••••• - ••••• University of Illinois B.A••••• History/minor in Philosophy •••••••••• Olivet Nazarene University MBA, work completed 9/•••••/•••••