Morgan Stanley Smith Barney Warren, NJ ••••• Present
FA Support Analyst
Support Financial Advisors on the Field Service Desk supporting both Consulting Group Advisor and Portfolio Management software programs. Work collaboratively with team members by managing inbound phone calls and email inquiries while providing outstanding customer service. I work closely with HR and Registration to manage resolution of issues, handle call escalations, research, performance reporting, and risk management. Utilize contact management systems effectively and efficiently. Stay current on industry changes.
CITI PERSONAL WEALTH MANAGEMENT / CITI BANK NEW YORK, NY ••••• ••••• to ••••• Investment Consultant •••••
Presented solutions to clients and prospects through face to face meetings generated through business partners and sales leads. Recommended products and allocated assets based on suitability. Partnered with banking team to generate referrals and collaborated with clients to assess individual financial situations to develop strategic financial planning solutions. Responsibilities included: portfolio management, plan reviews, outgoing calls, trading, research and maintain appointment schedules to increase AUM within 3 branches.
JP MORGAN CHASE New York, NY ••••• to •••••
Business Banker / PB
Lead team in investment product sales and delivery of customer relationship management techniques. Expanded Business and Personal development to include new banking, lending and deposits to meet branch goals. Developed working relationship with Portfolio Managers, Trust Advisors, Private Bankers and Financial Planners to develop client relationship with the firm. Maintained customer accounts and serviced their Personal and Business banking needs including Online Banking and assistance with Quickens and QuickBooks.
SKY CAPITAL, LLC. New York, NY ••••• to •••••
Executive Sales Assistant & Broker
Provided high-level administrative support to Executives. I served as a key team member in the brokerage department to new and existing high net-worth clientele. I established and maintained strong relationships with clients to continually drive revenue growth. I performed a variety of key investor-relations functions; addressing inquiries of existing and potential shareholders, communicated with the marketing department regarding investor-relations initiatives, and maintained investors database. Often collaborated with CFO to oversee distribution of financial statements, developed spreadsheets to improve and inform quality and risk-assessment initiatives, prepared earning ratios, opened new accounts, processed ACATS, matched confirms, place trades & corrections, communicated balances & quotes to clients, prepared meeting agendas and carefully monitored all action items.
CITI BANK NEW YORK, NY ••••• ••••• to •••••
Customer Service Representative
Collaborate with Branch Manager to best suit the customers needs to create new business. Assisted with managing daily branch operations, including opening and closing branch, implementing and maintaining policies and procedures, ensuring compliance with federal banking regulations and often resolved customer conflicts.
EDUCATION AND CREDENTIALS:•••••Finance (•••••) ••••• GPA
CALIFORNIA STATE UNIVERSITY CHICO Chico, California
Professional Licenses: •••••FINRA/NASD SERIES 7, •••••, & LIFE, HEALTH & ACCIDENT
Professional Training: Greico Financial Training, Kaplan Insurance Training, FINRA Continuing Ed- Complete •••••, Fi••••• certified.
SUMMARY OF QUALIFICATIONS
I have the unique experience working in the branch and a B/D. Over ••••• years experience working directly with investment products. I have opened various account from Individual to Trustee accounts, I have sold various securities from IPOs to Life Insurance. I worked with international markets (FTSE) and traded securities using complex trading scenarios.
? Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements.
? Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
? Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
? Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
? Proficient in Microsoft Office Systems (Word, Excel, PowerPoint, Outlook, etc.), QuickBooks; type with complete accuracy.