••••• L. •••••
••••• Carpenter Ave. Bronx, NY ••••• / Home: (•••••)••••• / Cell: (•••••)•••••
An opportunity to work with your company that is consistently recognized by customers for excellence.
Cheyney University of Pennsylvania, Cheyney, PA•••••G.P.A. •••••
Bachelor of Science in Hotel, Restaurant and Tourism Management •••••Graduation: May •••••
Hospitality Marketing and Sales
Service Management Hotel Operations
Activities & Awards:
Excellence in Academics and Athletics April, •••••
Deans List, •••••
Member of Fellowship Christian Athletes
Member of Eta Sigma Delta Society
Member of Caribbean Student Association
Member of National Society of Minorities in Hospitality
Member of Womens Tennis Team •••••
Academic Excellence June, •••••
Most Improved Tennis Player May, •••••
Skills and Abilities:
Time management / Active Listening / Speech Clarity / Critical Thinking / Oral Expression / Decision Making
Proficient in Microsoft Word, Microsoft Excel, Email Etiquette, Internet Research
The Ritz-Carlton, Westchester, White Plains, NY•••••Summer •••••
Human Resource Intern
Processed, verified and maintained documentation relating to personnel activities such as staffing, recruitment, training, performance evaluations, and classifications.
Assisted employees with knowledge of company policies and benefits.
Examined employee files to answer inquiries and provide information for personnel actions; Filed, sorted and retrieved confidential documents, memos and faxes.
Old Navy, Yonkers, NY•••••Jun ••••• - Aug •••••
•••••Customer Service Representative (Seasonal)
Greeted customers while recommending, selecting, and helping locate or obtain merchandise based on customer needs and desires.
Watched for and recognized security risks and thefts, and learned how to prevent or handle these situations.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices while at the cash register helping cutomers.
Cheyney University of Pennsylvania, Cheyney, PA Sep ••••• - May •••••
Residence Hall Front Desk Assistant
Operated telephone, took messages and scheduled customers.
Heard and resolved complaints from student residents.
Assisted Residence Life Director with lock-outs and collected identification cards.