Assistant Loss Prevention Manager

••••• M. •••••
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Attica, New York •••••
Home ••••• •••••••••• OBJECTIVE: To obtain a career in the field of Criminal Justice where I can utilize my technical background and my educational background in Criminal Justice and Psychology to better serve my community and become an integral part of preserving justice, law and order, as well as national security. •••••Skills: Proficient in many pc software applications such as Excel, PowerPoint, Access, and Publisher. Also very adept at troubleshooting techniques for software applications and hardware issues for Pcs. Some networking experience with LANs; wireless and hardwired, network printers. Have honed communication skills over the years working with clients and working in a group or team environment. Quick learner always looking to learn and experience new things and expand my horizons •••••EXPERIENCE: ••••••••••present Buffalo State College-
Obtained Masters Degree in the Criminal Justice discipline at Buffalo State College where I maintained a ••••• grade point average. •••••••••• Adelphia communications-
Technical support agent
Worked as a technical support agent for high speed cable internet access. Job description included but not limited to software support for internet access. Browser support, windows socket, firewall configuration, TCP/IP, and router configuration for wireless connection. Also helped clients with hardware and network support for clients with home based businesses. Lastly email client configuration and support was a requirement. Used sophisticated software to most effectively provide support for customer satisfaction to establish a strong customer base and continue the growth of the company. •••••••••• - ••••• Clientlogic
Technical support agent
Worked as a level 2 technical support agent for the Clientlogic representing the Sony Corporation by handling issues with Sony computers and computer peripheral devices. Requirements included in-depth troubleshooting skills as well as good customer relation skills. Help customers troubleshoot all aspects of their Sony computer equipment as well as connectivity issues through their home network and Internet by providing quality support.
•••••••••• M&T Bank
PC Analyst
Worked for M&T Banks computer support Help Desk doing pc support, diagnostics and troubleshooting various issues concerning pc performance and issues. Utilized Novell Networks NW Admin to aid in user logon issues and printing issues. During this stint I learned to form valuable communication skills and troubleshooting techniques.•••••Contractor -IT support
Worked on a special project for M&T Bank pertaining to the reconfiguration of network settings on both Windows based pcs and Cisco switches to facilitate transmission speed across the LAN and WAN for the M & T network.
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••••••••••M&T Bank
Distribution
Worked in the distribution center for M&T Bank where I setup print jobs and learned to troubleshoot problems with hardware as well as sorting print jobs in the print queue. •••••••••• to ••••• Canisius College
Was a full time student where I obtained my Bachelors Degree in •••••ed part time in the computer lab assisting other students with computer related issues, software as well as hardware. Took computer-programming courses, learning the java 2 environment.
••••••••••••••••••••Monroe Community College
•••••Full time student studying Liberal Arts. During my stint at Monroe C.C. I
•••••helped run baseball camps for youth league players•••••••••••••••Langs Landscaping
Installed new landscaping designs as well as maintaining current clients landscaping up to desired specifications. •••••••••• Eskay Metal Fabricating
Helped install network and setup computer peripherals in a Windows NT ••••• environment.