Assistant Manager / Shift Leader

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•••••nue Apt B#•••••, Pittsburgh, PA •••••
(•••••)•••••
EDUCATION
Art Institute of Pittsburgh ••••• Pittsburgh, PA
Bachelors Degree in Culinary Management Pursuing
G.P.A•••••
Pennsylvania Culinary Institute Pittsburgh, PA
Associate Degree in Specialized Technology October •••••
G.P.A•••••
EXPERIENCE
Dunkin Donuts
Shift Leader Pittsburgh, PA
••••• July •••••
Maintaining guest satisfaction
Enhancing guest experiences
Coaching staff on guest service and standards
Training the staff on different areas of deployment
Receiving catering orders
Controlling the pace of the shift
Cash handling
Catering orders
Store orders
Time and temperature logs


Dunkin Donuts•••••Pittsburgh, PA
Customer Service Representative••••• June •••••
Assisting crew members with orders
Maintaining speed of service
Mastery of P.O.S. and guest service
Assembled coffee orders
Prepared food items at the sandwich station

Levy Restaurant-PNC Park•••••Pittsburgh, PA
Prep/Line Cook••••• June •••••
Prepped food items for all concessions on private club level.
Worked concessions
Provided excellent customer service to all guest and request


Tic Toc Restaurant, Macys Midwest Pittsburgh, PA
Cold Station••••• November ••••• January •••••
Prep and prepare salads
Create plate presentations
Organize and stock area
Opened/Closed stations

University Hospital of Cleveland Cleveland, OH
Nutritional Service Assistant April ••••• August •••••
Caterer
Set up functions for executive meetings daily
Catered Case Western Reserve University Graduation Reception
Completed paperwork for cook and co-worker daily
Reported to supervisor about functions
Collaborated with Chef about food presentations and room set ups
Assigned caterings daily
Catered Mayors Luncheon solo
Hostess/ Waitress
Seated guests in the Senior Staff Dining Room
Prep specialty salads
Bus tables

Tray Line
Assembled trays for patients
Tray passed if necessary
Prepped dessert

Cleveland Racquet Club PepperPike, OH
Line/Prep Cook June •••••February •••••
Responsible for opening and closing restaurant
Created daily specials for dinner
Maintained organized prep station
Assisted in banquet plating
Tossed pasta for members on Wednesdays

Hyatt Regency Cleveland Cleveland, OH
Line Cook ••••• November •••••
Prep menu items
Plated all appetizers for bar
Stocked and organized station daily


McDonalds Woodmere, OH
Customer Service Representative September••••• May •••••
Worked on prep line
Mentored employees on speed an efficiency
Greeted and served guests in a courteous and hospitable manner
Maintained good relations with staff and upper management

Subway Cleveland, OH
Prep/Line Cook December •••••April •••••
Assembled all cold salad/sandwiches
Maintained a professional attitude while handling customer/staff relations

CERTIFICATION
NRA ServSafe
NRAEF Restaurant Marketing