benefits specialist

Objective
To obtain a career opportunity within an organization where I can utilize my organizational, customer service, and administrative skills to the benefit of my employer and those it serves.



Qualifications
Strong analytical and problem solving skills
Ability to analyze, apply, interpret and communicate policies, procedures and regulations effectively.
Excellent oral, written and interpersonal communication skills
Ability to work independently with minimal or no supervision
Excellent organizational skills
Some knowledge of grievance procedures
Working knowledge of the Microsoft Office applications of Word and Microsoft Outlook
Ability to maintain the confidentiality requirements of medical records and case files
Ability to establish and maintain positive, working relationships
Ability to read, write and speak Spanish



Education
Rio Salado Community College •••••/ ••••• to •••••/•••••
Throughout my career with State of Arizona, I have earned approximately ••••• hrs of Public Service, Human
Resource and Social Service credits pertaining to but not limited to, domestic violence in the work place
Sexual harassment, investigative interviewing, detecting fraud, self defense, report writing, time management, etc,

Arizona State University •••••
Have ••••• credit hours in my major of Criminal Justice.


Relevant Experience
Department of Economic Security •••••/••••• - •••••/•••••
Public Service Evaluator III (Formerly known as Eligibility Interviewer)
Was responsible for interviewing participants and making eligibility determinations of food stamp, cash aid and medical benefits. Assisted needy families in attaining other necessary aid. Was in direct communication with other social service agencies, including, but not limited to other financial programs available (social security and Unemployment) utility assistance programs, legal aid, food banks, various agencies that assist the disabled, medical clinics, and the various city and county housing assistance programs. I was solely responsible for ensuring that upwards to ••••• families per month maintain their medical eligibility current. I set my own appointments and send my own notices. I completed my work load as well as reported changes in a timely and accurate manner. I utilized written as well as computer based documentation on a daily basis. I was also the Fair Hearing Liaison in my local office and was responsible for ensuring that eligibility determinations were completed correctly; I investigated customer/participant complaints and if I discovered that corrections needed to be made, then I directed the responsible eligibility worker and assisted in rectifying the discrepancy.
I was chosen Employee of the Quarter in April ••••• and was nominated four times for Employee of the Month since then.
Have was president of our local Employee Committee for three years and led the committee in various fund raising efforts to assist the needy during the Holidays.
Initiated an office newsletter and served as both editor and publisher
Started a weight loss group No More Fluff at my local office that raised the morale of fellow employees who in turn, made changes in their lives and saw positive results. Other local offices have adopted the ideals behind the Fluff Club and have started chapters in their own offices.

Other Experience
Maricopa County Sheriff •••••/•••••/•••••
Detention Officer
Managed an entire section of inmates at any given time single handedly. Was responsible for the custody and control of up to ••••• men during a given shift. Preserved order and control all the while maintaining respect towards the inmates. Periodically, handled visitation signup and escorted high risk inmates to and from visitation, court doctor visits, religious instruction.

Was voted Employee of the Month 3 months consecutively.


Town of Hayden •••••/•••••/•••••
City Magistrate
Was appointed the City Magistrate by the Town Council. Was selected over 6 other applicants. Conducted court trials, hearings for both traffic and misdemeanor infractions. Sentenced those who were determined guilty either by plea or by judicial decision to jail, probation or community service and/or fined. Was responsible for collections of fines and at times, had to issue warrants. Was at one point, the youngest Magistrate in Arizona. Attended numerous judicial conferences in the State of Arizona.


References Available Upon Request