To obtain a position in the Twin Cities proximity which manages/analyzes projects, interfaces with employees, and works with highly technical software applications. •••••Education
University of Phoenix, Phoenix, AZ •••••Masters Degree - •••••/•••••
Major: Business Administration
GPA: ••••• out of •••••
Program included working in a team-based environment of ••••• students.
Coursework Included: Managerial Communication, Legal Environment of Business, Operations Management, Statistics, Accounting for Managerial Decision Making, Strategy Formulation and Implementation. •••••University of Wisconsin-Stout, Menomonie, WI Bachelors Degree - 8/•••••
Major: Graphic Communications Management •••••St. Cloud State University, St. Cloud, MN •••••Associate Degree - 8/•••••
Major: Liberal Arts •••••Work Experience
Advantage Urgent Care, Surprise, AZ ••••••••••/••••• - Present
-Supervise pool of •••••+ ancillary employees.
-Evaluate performance of employees. Recommend actions such as promotions, transfers and dismissals.
-Perform internal safety inspections and enforce regulations set by Arizona DHS.
-Establish and maintain relationships with community through Chamber of Commerce events.
-Research and recommend process improvement programs.
-Assist in conducting staff meetings.
-Create and implement employee incentive program.
-Create and distribute monthly company newsletter. •••••Center for Neurology & Stroke, Phoenix, AZ •••••/••••• - •••••/•••••
-Administrator of mobile diagnostic division.
-Budget and A/R analysis.
-Maintained all internal and external contract relations.
-Researched, negotiated and purchased new equipment or services for office.
-Maintained appointment calendar.
-Carried out all special projects as requested by Physician. •••••
PackX, LLC, Milwaukee, WI ••••••••••/••••• - 7/•••••
-Coordinated and scheduled multiple projects at the same time.
-Communicated with clients to determine needs, update status and resolve any concerns.
-Compiled statistical data for manager to aid in financial reporting.
-Created job orders and distributed to production for completion. •••••Arandell Corporation, Menomonee Falls, WI 6/••••• - •••••/•••••
Client Services Representative
-Assisted in ensuring estimates were captured and turned into orders.
-Processed and organized orders efficiently and in a timely manner.
-Clearly relayed customer expectations and job specifications to the Production Manager.
-Created solutions that met the customers needs.
-Maintained contact with our customers to insure that they have a professional experience. •••••Reindl Bindery, Milwaukee, WI •••••9/••••• - 5/•••••
Customer Service Representative
-Developed and delivered bids of large-scale and complex projects.
-Achieved average profit margin of •••••% on binding jobs through careful planning and monitoring.
-Complied statistical data on each job for manager.
-Negotiated and purchased all outsourcing projects and materials. •••••Additional Skills
-Certificate of Completion: Assertive Leadership Skills for Managers and Supervisors.
-Proficient with Microsoft Office: Outlook, Word, Excel, Power Point, Publisher as well as Quark Xpress, SoftAid Medical Office, DocuTap, and Internet Explorer. •••••Extracurricular
••••• - Church Council Member and Outreach Committee Liaison
••••• - Volunteer for Salvation Army Christmas dinner service
••••• - Volunteer for Andre House serving and preparation of dinner for homeless