Business Analyst

••••• BRET ••••••••••Career Summary
Productive, dependable senior level analyst recognized for analytic depth and experience; able to meet and exceed customer expectations via process management model, problem solving process, relational database design, implementation and associated reporting.•••••Strengths include:
- Customer Focus
- Attention to Detail
- Process Value Analysis
- Data Analysis•••••Automation:
- MS Access (•••••)
- MS SQL Server (•••••)
- Brio Enterprise (•••••)
- MS Excel (•••••)
- MS Power Point (•••••)
- MS Project (•••••)
- MS Visio (•••••, •••••)
- MS Word (•••••)

Professional Experience•••••
Fairbanks Capital Corporation, Austin, TX
••••• - •••••
Business Analyst
Select Responsibilities and Accomplishments:
Analysis - Client Relations
* Provided applicable loan level data and score card reports to primary investor, Credit Suisse First Boston, facilitating the securitization of bulk loan deals supporting their transactional flow business for Alt-A and Sub prime loans.
Project - Six Sigma Process Improvement
* Developed process maps for Mortgage Insurance department along with associated gap analysis resulting in several improvement opportunities facilitating the corporate Six Sigma initiative.
Project - Data Reconciliation
* Validated and corrected loan level data post migration from Mortgage Serve to Fidelity (Alltel) servicing systems eliminating costly borrower servicing issues.
Project - Financial Portfolio
* Designed standardized dashboard report structure providing senior management a clear and presentable account of monthly performance to investors.
Reporting - Performance & Ad Hoc
* Facilitated departmental reporting needs via customized relational database design and maintenance based upon specific business needs.•••••Olympus Servicing, L.P., Austin, TX
••••• - •••••
(Acquired by Fairbanks Capital Corporation September •••••)
Business Process Analyst
Select Responsibilities and Accomplishments:
Analysis - Cross Functional System & Process Mapping
* Facilitation and generation of key business process maps from Affinity Diagrams to Micro Block Diagrams utilized for both training and gap analysis.
Analysis - Creation of Escalated Response Unit Queue
* Utilizing a process value approach via Activity Charts, both wait time and time of issue resolution were improved by over •••••% by establishing an escalation queue.
Analysis - Collection System Efficiency
* Increased agent efficiency by •••••% via both Fishbone and Pareto Analysis of system constraints resulting in the elimination of non-value add, manual processes.
Analysis - Outbound Call Campaign Strategy
* Increased collection efficiencies by aligning outbound campaigns against both delinquency and FICO scores via Histogram distributions of borrower data. •••••Dell Computer Corporation, Round Rock, TX
••••• - •••••
Project Senior Analyst•••••
Select Responsibilities and Accomplishments:
Management - Segment Compensation Program
* Managed all aspects of position specific sales compensation for over ••••• representatives via both individual and cross functional departmental overview and resolution of needs resulting in a higher level of performance.
Project - FY••••• Sales Compensation Plan
* Assisted in the design of competitive compensation plans that respond to dynamic business and market drivers and clearly communicate compensation philosophies, programs, opportunities, and performance expectations per business segment.
Project - Communication Management Plan
* Designed and implemented a streamlined communications and reporting process for cross functional departments that ensured accurate and reliable compensation data.
Project - Continuous Improvement
* Assessed, measured, and mapped current compensation process gaps resulting in the following policies and procedures that were previously unstructured and undefined: Elite Sale Trip, Sales Contest & Spiff, FY••••• Sales Compensation Plan Acknowledgement Process, and Disaster Contingency Plan.
Project - Data Warehouse Restructure
* Served as key member of development team that supported worldwide Consumer Business in strategic long-term segmentation plans and reporting needs by providing necessary analysis and input on Data Warehouse re-design and development.
Project - Consumer Spare Parts
* Transitioned this customer service queue into a commissioned based sales environment that reduced and maintained abandonment rate from •••••% to less then 5% which improved the customer experience for those customers whom they support.
Reporting - Segment Compensation
* Exceeded the compensation reporting needs of each segment via the development of standardized Performance Attainment and Commission Score Card Reports utilized for not only payout per performance, but provided insight to promotions, equity adjustments, trend analysis, and segment and employee level comparison. •••••Education
Process Management Certification - •••••
University of Texas at Austin•••••Project Management Certification - •••••
University of Texas at Austin

Bachelor of Science - •••••
Major: Biology
Minor: Organic Chemistry / Business Management
Texas Tech University