Business Analyst

•••••

Summary of Qualifications

Microsoft Office: Access, Excel, FrontPage, PowerPoint, Outlook, Visio, Word. Operating Systems: Microsoft Windows •••••, •••••, XP; IBM MVS mainframe and AS•••••/iSeries midrange, Unisys, Unix, DEC VMS.
Languages: CICS, COBOL, Perl, RPG, Visual Basic.
Databases: MS Access, DB2/•••••, MS SQL Server, MySQL, Oracle, Valentina.
Subject Matter: Accounting, billing, call processing, customer service, engineering, organizational change, and process improvement/reengineering.
Soft Skills: Ability to learn new concepts quickly and thoroughly, strong work ethic, positive attitude, good communicator, team building and leadership, decision-maker, problem-solver, etiquette, professionalism.

EXPERIENCE

PICKAWAY ROSS CAREER TECHNOLOGY CENTER •••••/•••••present
••••• Crouse Chapel Road Chillicothe, Ohio •••••
(•••••)•••••
Title: Substitute Teacher

HORIZON CHILLICOTHE TELEPHONE••••• •••••/•••••/••••• and 2/•••••/•••••
••••• East Main Street Chillicothe, Ohio •••••
(•••••)•••••
Titles: Systems Support Technician, Senior Programmer Analyst
Selected Accomplishments:
Development of wireless usage system from switch conversion to bill presentation. Creation of wireless statistics and reporting system.
Utilization of workflow software to automate business processes.
Project manager for development of companys first commercial software.
Documentation of issues with operational billing support software applications. Worked with vendors to achieve resolution.
Member of team created to analyze and document work processes to implement improvements to reduce costs and increase efficiency.

OHIO BUREAU OF EMPLOYMENT SERVICES••••• •••••/•••••/•••••
••••• South Front Street Columbus, Ohio •••••
(•••••)•••••
Titles: Programmer Analyst II, Systems Analyst I
Selected Accomplishments:
Implementation of centralized non-monetary project for Quality Control.
Analysis, documentation and programming on Benefits system.

CAP GEMINI AMERICA••••• 5/•••••/•••••
••••• Oakstone Drive Columbus, Ohio •••••
(•••••)•••••
Title: Consultant
Selected Accomplishments:
Analysis and completion of test scripts for Bank One commercial deposit system.
••••• A. •••••, III Page 2
•••••, &#•••••;&#•••••; Chillicothe, Ohio •••••
Home:(•••••)••••• &#•••••;&#•••••; Cell:(•••••)••••• &#•••••;&#•••••; •••••
•••••
CREDIT BUREAU OF COLUMBUS•••••4/•••••/•••••
••••• NW Professional Plaza Columbus, Ohio •••••
(•••••)•••••
Title: Programmer Analyst
Selected Accomplishments:
Development of automobile valuation system that interfaced with credit reporting system
Performance of maintenance and enhancements to credit reporting system.

EDUCATION

OHIO UNIVERSITY•••••9/•••••/•••••
Copeland Hall Athens, Ohio •••••
(•••••)•••••
Master of Business Administration. G.P.A. of •••••

SHAWNEE STATE UNIVERSITY•••••9/•••••/•••••
••••• Second Street Portsmouth, Ohio •••••
(•••••)•••••
Bachelor of Science Business Administration. G.P.A. of •••••

SOUTHEASTERN BUSINESS COLLEGE••••• 9/•••••/••••• and 9/•••••/•••••
••••• Industrial Drive Chillicothe, Ohio •••••
(•••••)•••••
Associate degrees: Micro-computer Administration and Business Administration. G.P.A. of •••••

Licenses:
State of Ohio Department of Insurance. Variable Annuities/Life
License Number: ••••• Issued: •••••/•••••/•••••
State of Ohio Department of Education. Substitute Teacher license in Career Technical/Integrated Business License Number: OH••••• Issued: •••••/•••••/•••••
•••••
Continuing Education Credits:
Communications
Becoming a Great Communicator, Fred Pryor Seminars.
Business Grammar for Busy Professionals, Rockhurst University.
Essentials of Communication, Rockhurst University.
Crucial Conversations, VitalSmarts.
Web Page Design and Development
Internet and World Wide Web, Horizon Computer Solutions.
HTML, Level 1 & 2, Horizon Computer Solutions.
FrontPage, Level 1 & 2, Horizon Computer Solutions.
Microsoft Office
Excel, Level 1, Pickaway Ross JVSD.
Word, Level 1 & 2, Pickaway Ross JVSD.
Outlook, The Computer Workshop, Inc.
PowerPoint, Pickaway Ross JVSD.
Visio, The Computer Workshop, Inc.