Business related opportunities

SUMMARY

A reliable, energetic, highly motivated and results-oriented individual with numerous business related skills to include; computer software applications (Microsoft Office Suite), strong verbal and written communication skills, customer service focused, with a team player participant mind set.


TECHE FEDERAL BANK
SPECIAL PROJECTS
Operations Center (New Iberia, LA) 1/••••• 6/••••••••••••••• - •••••
Team-member participating in various operations related projects. Activities include documentation of project objectives, planning / tracking / completion of tasks, and overall project organization. Also responsible for project related policies and procedure updates and supported training related needs. Mentored peers on process related activities.


TALBOTS
ASSISTANT MANAGER
Acadiana Mall (Lafayette, LA) •••••/••••• 1/••••••••••••••• - •••••
Performed sales related activities consisting of daily customer service, inventory management, merchandising, display creation, and coordination of in-store marketing events. When required, assisted peer group with overall store management support to include scheduling and staff supervision.


OUTBACK STEAKHOUSE, INC •••••••••• - •••••
INFORMATION TECHNOLOGY (BUSINESS LIAISON)
Corporate Executive Offices (Tampa, FL) 7/••••• 9/•••••
Responsible for the day-to-day relationship between restaurant(s) and internal information technology departments. Functioned as the interface for third party vendors supporting processes, to include, point of sale systems (POSitouch, Aloha, Micros, and Restaurant Magic), credit card processing (Paymentech), and various internal and external applications (Oracle Portal, Lawson •••••, Recon Net, Cash Management, and ePayware).


EXTERNAL CONSULTANT•••••••••• - •••••
INFORMATION SYSTEMS (PROJECT MANAGER)
For Citibank Cards eBusiness (Jacksonville, FL) 9/••••• 6/•••••
Enhanced card member growth and provided servicing support via successful project implementations (website services). Objectives required participation in cross functional teams, identification of benefits and risks within the organization, building organizational support and gaining cooperation of many diverse stakeholders.


EXTERNAL CONSULTANT •••••
INFORMATION SYSTEMS (BUSINESS ANALYST / PROJECT MANAGER)
For Citibank Cards Technology (Jacksonville, FL) 2/••••• •••••/•••••
Business team lead for the MVS Migration Project requiring the North American - Jacksonville based Cards Technology Merchant Services group to convert and integrate all mainframe data capture / reporting programs and processes (IBM / DB2 database structures and associated CICS interfaces) to Citibank programming and naming convention standards.


METRO INFORMATION SERVICES - CONSULTANT••••• ••••• - •••••
INFORMATION SYSTEMS (BUSINESS ANALYST / PROJECT MANAGER)
For First Union National Bank (Charlotte, NC) 8/••••• 1/•••••
Responsibilities included business client interfaces resulting in the identification of business objectives and converting objectives into technology solutions; resulting in project initiatives. Specifically, the enhancement of existing Small Business Express Loan processes to include a means of handling application processing via multi channels. Technologies included the utilizing a common business rule layer in a multi tier structure (Mainframe via IMS APS and Intranet) environment.






F. Leigh •••••
Resume Page 2


MISSION CRITICAL RECOVERY••••• •••••••••• - •••••
CLIENT SUPPORT (TEAM LEAD)
Responsible for the implementation of relevant customer strategies; improving overall departmental effectiveness and providing value added services to the existing client base. Departmental areas of responsibility included those of external and internal help-desk support, project management, product management, software / application development, and custom software training.


NATIONSBANK / BARNETT BANK, INC •••••••••• - •••••
CONSUMER FINANCE TECHNOLOGIES (SENIOR INTERNAL CONSULTANT)
Primary focus consisted of Consumer Finance Technologies (CFT) relationship management. The CFT platform supported origination (CMSI), servicing (ALS, Shaw), collateral tracking, collection management, and numerous subsystems to include, asset tracking, operational support systems, accounting and reporting functions. Additional responsibilities included client assessments, recommendations, and implementation of technology strategies.

RETAIL SALES AND SERVICE (SENIOR INTERNAL CONSULTANT)
Accountabilities include the support of Retail Banking channels via process improvement recommendations, overall project management, and implementation of hardware and software technology components. Oversaw cross functional partnerships associated with the development of training materials, training delivery, application testing, application distribution (Tivoli), reporting, and application enhancements.

OPERATIONS SYSTEMS SUPPORT (SYSTEMS BUSINESS ANALYST)•••••
Liaison between internal / external clients and the Operations Systems Support (OSS) development team. Supported mainframe systems and PC based applications consisting of Item Processing Systems (IPS), UNISYS V Series, and image based technologies. Managed multiple concurrent projects via standard methodologies (Method One, Spectrum, utilizing project workbench).

TRANSACTION PROCESSING (PROJECT MANAGER)
Supported corporate wide Bookkeeping Services operational groups. Functional areas included return item processing (incoming / outgoing), un-posted items, statement rendering, bulk file processing and storage. Successfully provided planning, management, and delivery of both new projects and consolidation initiatives.


EDUCATION
Virginia Western •••••