Call Center

Career Overview
Dedicated customer service representative with motivation to provide customer satisfaction and contribute to companys success.

Experience
Wal-Mart April •••••December •••••
Cashier

? Greeted customers entering the store to ascertain what each customer wanted.
? Assisted customers with store and product complaints.
? Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Wal-Mart November •••••January •••••
Customer Service Representative

? Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
? Recommended, selected, and helped locate and obtain out of stock product based on customers request.
? Directed calls to appropriate individuals and departments.

Winn-Dixie August •••••October •••••
Inventory Specialist

? Maintained production levels and ensured the companys smooth function.
? Analyzed the stocked items to ensure the stockroom is cost effective.
? Received supplies of stocked items and monitored the estimated shipping dates.

Education
Fortis Institute-Medical Insurance Billing and Coding
November •••••September •••••
? Certification Pending
? Diploma Granted

Englewood High School August •••••May •••••

? Diploma Granted