Call Center Representative

Customer Service Rep/ 1year experience in call center polished, professional customer service rep offering:

*1year of experience providing customer support in busy call center environments for public utility and insurance industry employers.
*An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
*Strategic- relationship/partnership - building skills. Listen attentively, solved problems creatively, and use tact and diplomacy to find common ground and achieve win win outcomes.
Comcast call center:•••••/•••••/•••••

Experienced Retail Associate/ 2years
Dollar Tree: •••••/•••••/••••• hired as a temp
Sears: •••••/•••••still working

Retail Skills

*Credit and transactions, customer service excellence, merchandising and stocking experience.
*Courteously greet customers and efficiently process transactions within busy fast paced retail environment, operate cash register, scanners, and computers to itemize and total customer purchases; collect payments and make change for cash transactions and balance drawer at the end of each shift. Assist with store stocking, floor-sets and opening/closing procedures.

Accomplishments:

*Commended by supervisors for flexibility in changing work hours when asked and filling during schedule off days for absent employees.
*Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers alike.
*Skilled at operating computerized cash registers, scanners, and affiliated Pos systems. Basic skill in MS Word and Excel.

Education:
High School graduate

OBJECTIVE
To obtain knowledge of the day-to-day workings of a communications, public relations, or publishing firm through a part-time job or summer internship.
EDUCATION
Completed four years at Varina High School.
Graduation date: June •••••
RELEVANT HIGH SCHOOL STUDIES
Technical writing; advanced composition; debate; video production; computer classes providing knowledge of word processing, desktop publishing, and Web software.