A talented Business Management professional with extensive culinary and customer service experience
SUMMARY OF QUALIFICATIONS
More than ••••• years of management experience.
Over 5 years of culinary management experience.
Proven leadership Skills effective.
Adept at planning and organizing people and tasks.
Strong negotiating skills.
Strong and effective decision maker.
Outstanding communication skills.
Able to create an environment were others can excel.
Target, Aurora, CO •••••
Deli and Bakery Production Team Member
Managed the daily production of the Delis Ready to Heat and Grab and Go products.
Responsible for daily bakery production.
Insure the Deli cases are stocked with fresh products.
Meet daily production time requirements.
Follow production recipes and insure weights and measures are met.
Assist in weekly ordering.
Follow all food safety and sanitation guidelines.
Provide great customer service.
Kellis Kitchen, Aurora, CO •••••
Owner / Manager
Founded and managed a successful catering operation building the operation to $•••••,••••• in annual gross sales.
Oversaw all daily activities, including food preparation, opening and closing functions, and customer service.
Oversaw inventory control, ordering, and purchasing.
Negotiated agreements with vendors, ensured all deliveries were accurate and on time.
Ensured all deliveries were accurate and on time.
&#•••••;Hired and trained employees, prepared weekly schedules, monitored and evaluated performance.
&#•••••;Developed and implemented new sales and marketing strategies to increase business and market share.
&#•••••;Oversaw all bookkeeping, payroll, and cost control.
ING (Security Life of Denver), Denver, CO •••••
Director Customer Service Operations (•••••)
Directed customer service operations for highest level of corporate customers.
Managed budget over $••••• million.
Responsible for 5 regional service teams who handled new business, underwriting and policyowner service.
Consistently achieved or exceeded all service measures each year.
Prepared, presented, and arranged customer and producer training seminars.
Participated in high level corporate planning sessions and responsible for many corporate projects.
Implemented many process improvement systems and procedures.
Implemented administration of variable life products to the ING platform.
Manager Operational Analysis and Product Implementation (••••• •••••)
Managed a team that implemented all corporate projects and products including new mainframe systems and introduced PC applications.
Implemented many quality control measures throughout the company.
Worked with many consultants in identifying processes and areas to improve then implementing those improvements.
Developed training programs for all new processes and products.
Key leader in consolidating service operations from companies in Ft Wayne and Atlanta to Denver.
Customer Service Representative and Customer Service Trainer (•••••)
Responsible for customer service for the Western service region working with over ••••• producing agents.
Promoted to Customer Service Trainer and became responsible for all customer service training and project implementation.
Developed new employee orientation and development programs.
Developed training programs for all new agency staff personnel.
Emily Griffith Opportunity School, Denver, CO, (•••••)
Instructor, Principles of Life Insurance
Developed ••••• classes covering the subject for test preparation.
Monitored revisions to course material and incorporated business samples into curriculum.
Taught two semesters each year.
Ajo Unified School District, Ajo, AZ (•••••)
Teacher, Middle School 6th Grade
Responsible for 6th grade curriculum all subjects for a class of •••••
Developed special reading and math curriculum for all 6th grade classes.
Developed a close working relationship with the students and parents in this small community.
Arizona State University, Tempe, AZ
B.A. in Elementary Education, Art Specialization (•••••)
Art Institute of Colorado, Denver, CO
Culinary Diploma, The Art of Cooking (•••••)
Life Office Management Association, Denver, CI
Fellow Life Office Management Designation, Underwriting Specialty (•••••)
ING Securities, Denver, CO
NASD Series 6 and ••••• (•••••)
Keywords: Manager, Senior Manager, Trainer, Teacher, Project Manager, Customer Service Representative, Office Manager