Highly personable Customer Service Professional with over three years of experience in customer support, claims and sales processing. Retail and corporate hardware insurance claims service.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer safety and satisfaction ratings.
Expertise in resolving escalated customer service issues.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
EDUCATION AND TRAINING
Bachelor of Science degree in Human Resources and Organizational Management
St. Mary College, Leavenworth, Kansas
Associate of Arts degree, Business Administration, Donnelly College, Kansas City, Kansas
BUSINESS AND BEST TEMPORARY SERVICES, Overland Park, Kansas and Independence, Missouri (••••• to •••••). Worked while pursuing college degrees.
Uniforce Temporary Service, Kansas City, Kansas (••••• to •••••) Accepted customer service and clerical assignments as available.
Customer Service and Clerical Assignments
Assignments and appointments were always completed. Was always offered clerical assignments because of my dependability and perseverance with satisfactory completions.
Worked for several credit card companies where I responded to customer inquiries about their accounts.
Gave detailed explanation and information regarding company promotions, incentive programs, refunds and interest rate changes.
Made data entry changes as needed in specialized computer systems.
Attended interdepartmental meetings for improvement discussions and system enhancements.
Worked overtime evenings and weekends as needed.
Office Assistant With Customer Service Responsibilities ••••• (•••••)
Responsible for working with adults for selection and advice regarding adult education classes. Made class changes processed money for class payments. Data entry and information lookup on computer systems. Attended staff meetings.
CENTRAL MIDDLE SCHOOL Kansas City, Kansas
••••• to •••••
Although this was a secretarial position there was much emphasis on customer service related matters and issues. I worked with other schools, students, parents, administrators and teachers to obtain records, answer questions regarding grades and attendance, maintained medicine logs and other customer service and clerical related responsibilities.
Insurance Claims Representative
Processed General and Auto liability as well as Workers Compensation insurance claims in twenty-two states for two hundred and four stores. Extensive work with claimants, doctors, lawyers, hospitals, clinics and other agencies daily. Was also instrumental in the development of a computer reporting system. Data entry and information look-up based upon requests of customers and others.
Interfaced with customers to identify needs, field questions and fielded question, and facilitate to secure accurate and complete information for monetary transfer and completion of essential information needed to complete claims reporting in compliance with state laws and company policies.
Played key role in reducing labor costs by examining stores to take corrective safety measures.