Clerical Office Assistant

Current
Central Station Second Shift Supervisor
••••• to •••••
Duties: Developing and monitoring the training of central station personnel, responding to the needs of the customer and employees, maintaining productivity of central station employees, performing counseling reports, and evaluations when needed, handling and investigating customer and employee complaints, inspecting central station alarm equipment for proper operation, reviewing alarm response reports and keeping above accepted standards, entering payroll, publishing an accurate and informative shift report.
••••• to •••••
Central Station First Shift Lead Dispatcher
Duties: Monitoring and training of central station personnel when shift supervisor is not on duty, handling alarm calls in a quick and efficient manor, answering phones, dispatching service technicians when requested, account changes, monitoring employee breaks, time cards, completing shift activity reports and assisting central station employees.
••••• to •••••
Customer Care Representative
Duties: Account changes, answering calls from ••••• branches, account cancellations, customer credits, customer complaints, handling complaints from the central station shift reports, billing questions, contract questions, attempting to save customers wanting to cancel their services.
••••• to Current
Data Entry Specialists
Entering new customers on both the accounting side and monitoring side of the business, handling partial cancellations, entering recurring breakdowns for customers, issuing credits for customers, billing and invoicing customers, calculating commissions for the sales representatives once their job has been installed, entered and then billed, filing contracts and scanning contracts.

Education:
Moline Senior High School
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