Clerical Office Assistant

••••• D. •••••
•••••, •••••
Fairborn, OH •••••
Home: •••••
Cell: •••••

QUALIFICATION SUMMARY

Twenty three years experience in the banking industry with seventeen years as a management professional providing Letter of Credit services in International Banking Operations. Demonstrated skills in operations and support, problem solving, account reconciliation, process improvement and implementation, procedure and training development, staff coaching and training, timely delivery of product services and special projects such as implementation for a new International system application, including testing and training.

Strong decision making skills
Effective written and verbal communication and listening skills
Excellent interpersonal and customer service skills
Leadership, coaching and training ability
Strong detail focus
Proficient in MS/EXCEL and MS/WORD
Commitment to team building and professional team work
Flexible and adaptive to change

Ability to lead a professional team in quality service and product delivery and to participate in projects, process improvement and training initiatives.

PROFESSIONAL EXPERIENCE

REGIONS FINANCIAL CORPORATION, (Formerly AmSouth Bank) Nashville, TN
••••• ••••• Standby Letter of Credit Manager-International Dept.
••••• - ••••• Financial Services Manager-International Dept.

Managed administration of all duties associated with a portfolio of standby letters of credit which grew to $••••• billion generating $••••• million in annual revenue.

Administered staffing level, training and performance of employees.
Coordinated performance of tasks related to company and departmental projects.
Managed processes and procedures to minimize risk of loss to the company and to ensure compliance with company policies.
Provided financial reporting and managed expense control and timely collection of revenue.

KEY ACHIEVEMENTS:

Participated on integration team for the International Department during merger with Regions Bank. (•••••)

Collaborated on testing, training and implementation during an upgrade of the back office system. (•••••)

Coordinated training and implementation tasks to centralize booking of standby LC fees, bringing all the processing from the field into the International Department. (•••••)

Developed training materials targeted to Commercial Banking underwriters. (•••••)

Developed financial reporting to comply with new Financial Accounting Standards Board rules. (•••••)

Consolidated processing locations for standby letters of credit from four locations to two. (•••••)

Worked on implementing an interface from the back office system to the commercial loan system. (•••••)

Participated on integration team for the International Department during merger with Amsouth Bank. (•••••)

Selected to manage the Financial Services area of International to assess all processes and procedures and implement adequate controls. (•••••)

Participated on integration team for the International Department during merger with Deposit Guaranty Bank. (•••••)

Collaborated on installation of a back office system which involved testing, training and implementation. (•••••)


EDUCATION

SINCLAIR COMMUNITY COLLEGE, Dayton, Ohio Business management coursework