••••• K. •••••
To secure myself a position with a respected employer that values the employee for both the abilities they have to offer the company and the potential for those abilities to grow with the company.
Advanced computer skills; including knowledge of all Microsoft Office programs, and the ability to learn new and updated programs quickly.
Able to problem-solve in time restricted situations to the best of my ability.
Experience with multi-tasking (ex. angry customer on one line, tracking down technician on radio, and inputting customer data and responses into company specified computer program).
Hog Wild Pizza, Flint, TX, July ••••• July •••••, December ••••• Present
Completely oversee all aspects of restaurant operations from open to close; preparatory work; receiving orders; preparing food; serving; leading the crew; handling any customer complaints; taking product inventory and ordering more as needed; preparing sales reports; scheduling; hiring and training.
Was able to make my way up the ladder from delivery driver to Management through hard work in less than two years.
Stream/Etelcare, Jacksonville, TX, ••••• - •••••
Answering a call queue to assist ATT customers in troubleshooting their wireless devices to correct any malfunction that is occurring, and if not able to resolve the issue then going over the warranty exchange process per the manufacturer with the customer.
Resolving issues/processing exchanges in a timely matter while using the internet and up to ••••• company specified programs on one call, with procedures changing sometimes on a weekly basis.
Roto-Rooter Plumbing, Tyler, TX, •••••
Answered a multi-line phone system, scheduled jobs, dispatched •••••+ technicians; using two-way radios, data entry, ticket preparing and auditing, prepared weekly office/shop reports, ran daily errands and any other duties needed to maintain and run the office successfully.
Learned how to handle pressure whether it is from customers, co-workers, or the boss.
Was able to pick up a little of the industry so that it would increase my ability to help the customers and technicians be more informed on each given situation.
One Semester, •••••
Tyler Junior College, Tyler, TX
Tyler Junior College RTDC, Tyler, TX